Address
Form of work
SalaryFull Time/ Part TimeCustomer Service Agent
The Landline Company
Hamilton, ON
landlineco.com
Shift Time: 3:30 am- 7:30 am (Full Availability Monday-Sunday)
Our Values:
Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity.
The Role:
We’re seeking Part Time & Full Time Customer Service Agents to join our team at the Hamilton airport. You will be responsible for assisting with passenger check-in and boarding.
Benefits:
- Basic and supplemental life and accident insurance for you and your family
- Weekly indemnity insurance
- Long-term disability insurance
- Extended health care coverage
- Vision and dental care
- Employee Assistance Program
- Registered Retirement Savings Plan
- Paid time off
- Flight benefit privileges with our partner airlines
Responsibilities:
- Greet customers and provide information about our services
- Assist customers with the boarding process
- Answer customer questions and resolve customer concerns
- Enter passenger information into reservations systems
- Document and update customer records based on interactions
- Load and remove customer baggage from Landline vehicles and baggage carousels
- Develop and maintain knowledge of Landline’s products and services
- All other duties as assigned
Qualifications:
- High School Diploma, GED or equivalent education required
- 2 years of Customer Service experience
- Experience working with an Airline Passenger Service System is preferred
- Ability to work a variety of shifts including nights, weekends and holidays
- Ability to build rapport with customers
- Ability to prioritize and multitask
- Positive attitude, strong work ethic and professional demeanor
- Excellent written and verbal communication skills
- A willingness to learn new systems and be flexible in tough situations
- Ability to lift up to 50lbs
The Landline Company is an Equal Opportunity Employer.
The Landline Company provided the following inclusive hiring information:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Part-time
Pay: $20.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Customer Service: 2 years (required)
Language:
- English (required)
Work Location: In person
