Part Time Lifestyle Agent - Weekends

We are currently looking for a motivated, responsible and reliable Team Player to fill the Part Time position of Lifestyle Agent. The right candidate will be focused on service excellence. If you feel that you have what it takes, we invite you to review the job description below.

Duties and Responsibilities

• Providing excellent guest service to internal and external clients
• Assisting guests with arrival and departure (check-in / check-out)
• The ability to handle guest inquiries and concerns, always striving for guest satisfaction
• Problem solving to determine a mutually beneficially resolution
• Providing Concierge and Front Desk support to ensure smooth operations
• Coordinating and multi-tasking job duties in a busy environment
• Offer guests information on the Hotel and the surrounding area
• Able to organize, prioritize and maintain focus on service details during high and low business volumes.
• Represent Executive Hotel Cosmopolitan as an ambassador of the brand in a professional manner
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Other duties as assigned

Position Qualifications

• 1-2 years front office experience preferred
• Customer service driven with a passion for providing exceptional service
• Excellent communications, interpersonal, time management and organizational skills
• Ability to function calmly in a stressful and high-pace environment
• Shows initiative and take ownership of challenges
• Adept at managing tasks and problem solving
• Working cooperatively in a team environment as well as independently
• Must be capable of lifting up to 30 pounds and performing light physical activity
• Must be able to stand and be active for a minimum of 8 hours per day
• Clear, concise and effective verbal and written communication skills
• Room Key (PMS System) an asset but not required
• Previous customer service experience mandatory
• Previous experience in a hotel preferred

Job Type: Part-time

Salary: $21.22 per hour

Expected hours: 16 – 24 per week

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Experience:

• Hotel: 2 years (preferred)

Work Location: In person