Part-time Patient Experience Representative -York U: Track

Full-time Patient Experience Coordinator

* Must have a passion for patient care with minimum 1 year customer service experience

Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring for a full-time medical receptionist for our York University: Track & Field location.

We are looking for friendly, enthusiastic, and motivated individuals to join our growing team. Successful candidates are service-oriented, self-directed and able to work within a fast-paced, team environment and provide excellent customer service at all times.

We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.

SET HOURS:

Saturday: 9 AM - 4:30 PM

Administrative Duties include:

Performing daily, weekly, and bi-weekly duties including, but are not limited to:

• Greeting patients and visitors, in person and on the phone, to answer various inquiries
• Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of patients arrival
• Direct billing patient's private insurance at time of their appointment and/or collecting payment once appointment is completed
• Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
• Handling physicians and therapists various inquires throughout their scheduled clinics
• Responding to online appointment requests in a timely manner
• Completing confirmation calls/e-mails
• Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
• Accountable for incoming and outgoing referrals and callbacks on a daily basis
• Ensure adequate physician and therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily
• Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies
• Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received
• Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms
• Comply to Employee Handbook

Job Type: Full-time

Salary: $16.55-$18.50 per hour

Benefits:

• Extended health care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (required)

Experience:

• Customer Service: 1 year (required)

Work Location: In person

Expected start date: 2024-03-13