Part Time Retail Associate (Seasonal May-Sep)

Company Background

Carlsberg Canada Inc. (CCI) is the Canadian Division of Carlsberg Breweries A/S which is the World’s 3rd largest brewer and one of the fastest growing brewers in the World. With over 100 beer brands in our portfolio Carlsberg sells beer in over 140 countries world-wide while producing beer under license in over 40 countries.

In early 2023, Carlsberg Canada Inc. acquired Waterloo Brewing in Kitchener, Ontario. The acquisition is expected to strengthen the Carlsberg Group’s market position in Canada with local production and Waterloo Brewing’s brands, and to deliver significant supply chain and revenue synergies. Carlsberg’s international beer and cider portfolio complements Waterloo Brewing’s portfolio of local beers and ready-to-drink (RTD) beverages, creating a highly competitive company in the Canadian beer and RTD market.

We are looking for a Part-Time Retail Associate, Seasonal (May - Sep) to join our growing team.

Description of Role:

• The Store Associate plays a significant role in the day-to-day operation of the Waterloo Brewing Beer store.
• Key responsibility is to provide the highest quality of customer service to all Waterloo Brewing customers.
• Conduct all functions related to billing, packaging, answering customer inquiries, stocking, and inventory management.

Duties and Responsibilities:

• Responsible for greeting and interacting with customers; providing superior customer service
• Provide product knowledge to assist in the sale of Waterloo products
• Handle cash/debit and credit card transactions
• Monitor store for loss prevention purposes
• Maintain the appearance of the store including restocking shelves and fridge, repackaging products, general cleaning, merchandising, etc.
• Answer customer inquiries in person, by e-mail, and over the phone
• Always ensure responsible service of alcohol under Smart Serve guidelines
• Ensure weekly inventory counts are complete and accurate including breakage
• Work a flexible schedule as required, including evenings, weekends, and holiday hours
• Attend scheduled staff meetings when needed

Required Behaviors at Work:

• Puts people first, support and actively helps others
• Collaborative and inclusive when making decisions
• Challenges respectfully hold oneself and others accountable
• Ability to build positive relationships across the organization
• Solution mindset to issues and challenges
• Results-driven, able to get tasks completed, with a right the first-time mindset
• Takes personal responsibility for quality work delivered

Qualifications and Experience:

• Minimum High School diploma
• Must be Smart Serve Certified, or willing to get one within 30 days from hire date (fee is out of pocket)
• Ability to work alone and as a team player
• Computer knowledge (MS Outlook email, MS Word, Excel, etc.)
• Experience in retail and/or customer service required
• Must be comfortable with some heavy lifting up to 50lbs
• Flexibility in this position is key! - We are looking for someone able to work days, some evenings, weekends, and holidays
• Must have steel-toed work boots or willing to purchase them

Carlsberg Group: Brewing for a better today and tomorrow

For us success has always been in the diverse mix of our people, our beers and our brands. At Carlsberg, we want to recruit and develop people with a global mindset, cultural understanding, and international experience to ensure that our organization stays agile, inclusiveand prepared for future growth. Only by acknowledging and harvesting from different perspectives and experiences, will we gain competitive advantage and leverage the effect of diversity for business growth. Carlsberg aims to create equal access to opportunity regardless of social identity, and we encourage everyone to apply regardless of gender, nationality, race, religion or any other characteristics protected by law.

Job Type: Part-time

Salary: $16.55 per hour

Benefits:

• On-site parking
• Store discount

Day range:

• Holidays
• Monday to Friday
• Weekends as needed

Shift:

• Afternoon shift
• Day shift
• Evening shift

Experience:

• Customer Service: 1 year (required)

Licence/Certification:

• Smart Serve (required)

Work Location: In person