Parts Consultant

Join our dynamic team at Audi St. John’s as we continue to expand and thrive in our brand-new luxury dealership. Recognized with the prestigious Audi Vorsprung Award, we are proud to be the top-rated store in Eastern Canada and among the top 5 nationwide. With two successful years behind us, we're excited to be experiencing continuous growth.

We are seeking a Parts Consultant who can thrive in this fast-paced, professional environment. This role will involve ordering, receiving, maintaining, and selling inventory, playing a crucial part in our daily operations. You will be instrumental in building and maintaining strong client relationships, providing expert advice on automotive parts, and fostering collaboration between departments. Your expertise and dedication will be key to our ongoing success at Audi St. John’s and within our fully Master Certified Parts and Accessories Team.

Key Responsibilities:

• Maintaining good relationships with internal and external clients to encourage continued business.
• Providing quotes and part availability information to using specific software programs.
• Upselling related parts that are needed for quoted jobs.
• Ordering parts by following set processes and stock orders as required.
• Communicates with internal and external clients regarding parts availability issues, i.e., back orders, etc. and monitors daily for availability.
• Communicates with internal and external clients when special order parts become available or arrive.
• Ensure all part orders are billed accurately and in line with set processes and receiving payment for parts orders.
• Maintain tight control over inventory to increase efficiency and eliminate customer delays.
• Receiving and stocking all part orders while ensuring accuracy and condition of order.
• Maintaining retail displays according to brand standards.
• Coordinates with internal and external clients to fulfill part requests with minimal wait time; uses parts pre-picking when applicable.
• Maintains a proper filing system for all paperwork corresponding to repair orders, special orders, and backorders, etc.
• Working as part of a team and maintaining inter-department relationships.
• Shifting priorities and goals as work demands or processes change.
• Performing any other duties as required by management.

Qualifications & Experience:

• High school diploma or equivalent (post secondary preferred, but not required).
• Valid Driver’s License required.
• Technical knowledge an asset.
• Knowledge of CDK DMS software is an asset.
• Previous parts work or automotive work an asset.
• Criminal Record Screening Certificate required.
• Clear Driving Abstract required.
• Applicants must be able to commute to or relocate to St. John's, NL.

Competencies:

• Communication Skills: Excellent verbal, written, and phone communication skills to interact effectively with visitors, coworkers, and clients.
• Professionalism: Demonstrates a professional demeanor, maintaining a neat, clean appearance and consistently upholding ethical standards of reliability, confidentiality, and integrity.
• Strong team mindset: Fostering collaboration and cooperation within the workplace.
• Organizational Skills: Managing multiple tasks efficiently to meet or exceed deadlines and expectations. Keeping the Parts department tidy, organized, and efficient.
• Technical Skills: Proficient in using computer and software equipment for efficient record management. Strong numerical reasoning ability. Demonstrates analytical thinking and meticulous attention to detail.
• Interpersonal Skills: Create and leverage collaborative relationships; building and maintaining positive relationships with internal and external clients. Demonstrates empathy and approachability in interactions and takes initiative assisting others when needed.
• Problem-Solving: Ability to quickly assess situations and find solutions, especially in handling unexpected or challenging circumstances.
• Attention to Detail: Being meticulous in tasks such as taking messages accurately, scheduling appointments correctly, and ensuring all necessary information is recorded.
• Multitasking: Managing multiple responsibilities simultaneously, such as answering phone calls, greeting clients, and handling Parts department tasks accurately and efficiently.
• Adaptability: Being flexible and able to adjust to changing circumstances or priorities.

Physical Requirements:

• Moving about the Parts department.
• Using a computer to look up information and write up orders.
• Standing, bending, stretching, lifting, reaching, and climbing.
• Utilizing physical and manual dexterity.
• Driving a vehicle.
• Using equipment consistent with industry standards.

Safety Expectations:

• Steel Toe-Safety Boots required.

Job Type: Full-time

Salary: From $20.40 per hour

Expected hours: 40 per week

Benefits:

• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person