Parts/Service Advisor

Westward Ford is looking to add a Service/Parts Advisor to our team. The customer is priority #1 at Westward Ford, so the focus is on customer satisfaction through superior product knowledge and excellence in all business practices.

Reporting to the Parts/Service Manager, as the Advisor you will be responsible for delivering excellent customer service to all customers (internal and retail) in support of their automotive Parts/Service needs. You will support the Parts/Service Department in tracking, monitoring and stocking parts inventory. As well dealing with customers coming in for their Service appointments.

Primary Responsibilities

• Track incoming and outgoing parts for the dealership, including looking up and charging out parts.
• Order parts for customers, both internal (body shop & service) and retail.
• Remain in constant contact with all internal departments regarding the receipt of special order parts
• Collect parts order payments and ensure the appropriate paperwork is completed in order for accurate account payment and invoicing.
• Obtain customer and vehicle information, review vehicle repair history and verify any needs
• Clearly report all vehicle symptoms as described by the customer, using detailed descriptions
• Determine required maintenance to ensure the safety of customer’s vehicles
• Promote the sales of labor, parts, and accessories.
• Answering/making phone calls, booking in customers, creating work orders
• Ensure that the standards for customer service are always upheld
• Complete Ford Training Courses

Qualifications

• Experience in an automotive parts role is preferred.
• Experience with ordering, tracking and stocking is preferred.
• Forward-facing customer service experience.
• Experience working with inventory management systems.
• Excellent customer service skills with the ability to interact and provide effective service to all customers, both internal and retail.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment with changing priorities.

Salary – to be discussed during the interview process

Requests for reasonable accommodation will be accepted during the hiring process

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care

Supplemental pay types:

• Overtime pay

Work Location: In person