AddressTitle: Priority Assistance to Transfer Home Coordinator
Employee Working Location: Office/In-person (Sudbury, ON)
Employment Status: Temporary Full-Time till 31st March 2025
Salary Band: $43,746 - 47,000 / year
The Canadian Red Cross (CRC) - one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada's Best Employers 2022 - is seeking a Priority Assistance to Transfer Home Coordinator to join its team.
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Coordinate and implement all aspects of the Priority Assistance to Transfer Home (PATH) program. The PATH Program is a community program designed to facilitate a smooth transition from hospital to home. The incumbent will work with the Transitional Care Assistants, Hospital Team, Internal Staff and Volunteers to reduce risk of re-admission and promote independence, safety, and well-being clients.
In this role, you will:
Responsibility 1: Develop, coordinate, implement and evaluate the delivery of the PATH program.
- Maintain, and revise program standards and procedures in consultation with community partners.
- Monitor program operational needs, expenses, and day to day activities ensuring the program indicators are met.
- Participate in client discharge planning of hard to serve patients (hospitals/community support services)
- Ensure staff follow safety protocols and policies of the agency and stakeholders.
- Research and implement strategies to address discharge barriers to support client safe recovery at home.
- Participate on external committees relating to mutual client needs.
- Play an active role in client recruitment strategies.
- Recruit, train, coach, and mentor Transitional Staff and Volunteers where applicable.
- Work Collaboratively with Colleagues, Senior Managers, Team Lead, Quality Team to ensure program standards are maintained, risks are mitigated and addressed.
- Actively participating and supporting Program Evaluation.
- Evaluate Program on an ongoing basis seeking opportunities to create improvements, efficiencies, and expansion.
- Promote program awareness through interdisciplinary hospital team meetings and within hospital team.
- Play an active role in researching, identifying, developing, and implementing new or re-aligned services/initiatives.
- Provides detailed information and seeks approval of special funding requests from the Senior Manager/Team Lead in excess of determined amount.
- Accepts or denies referrals utilizing program guideline and admission criteria.
- Supports the Transitional Care Assistants with PPE, safety solutions for workers and clients. Actively supporting and completing discharges when needed.
- Evaluates transition by completing surveys with client or substitute decision maker within 72 hours of discharge.
- Develop and maintain internal data tracking in consultation with Senior Manager/Team Lead.
- Establish the qualitative and quantitative data required to evaluate the program in consultation with hospital, HCC, and participating agencies as delegated and supported by the Senior Manager/Team Lead.
- Provide information/data reports to management/funder as agreed upon or required.
- Transition client in agency vehicle when volunteer or staff is not available.
- Review results of Inter-Rai Screeners to determine need for further assessment and refer to outside agency.
Responsibility 2: Liaise with community agencies and organizations regarding related services and initiatives to foster mutual understanding, coordination, and partnership which will enhance the client experience.
- Develop and maintain a positive relationship with related organizations and community partners/stakeholders.
- Support system navigation to remove barriers associated with discharge barriers and seek to understand the social determinates of client health to reduce the risk of re-admission.
- Collaborate and coordinate in internal and external meetings as required (i.e., interdisciplinary hospital team meetings, PATH internal meetings, branch/region)
- Recognize and develop strategic partnerships to enhance programs and services; and access to post discharge related activities to support integration into community programing and alleviate social isolation.
- Support and integrate Health Connectors within program.
- Increase knowledge and incorporate principles of Social Prescribing within program.
- Act as a spokesperson for the PATH Program.
Other Responsibilities:
- Integrate volunteer resources within the job's scope of responsibility.
- Follow all policies and procedures as required to maintain a healthy and safe working environment.
- Perform other duties as required, in consultation with Senior Manager/Team Lead.
What we are looking for:
- Completion of a three-year community college diploma preferably within the Gerontology or Social Services field as well as between two to five years job related experience or an equivalent combination of education and experience.
- Bilingual - English and French required.
- Standard First Aid and CPR-C certification.
- Gerontology and/or Social Services certificate/training.
- Computer skills are required for this position (Outlook, Excel, Word, database experience and knowledge of on-line referral platforms i.e. Care Dove, Oceans).
- Knowledge of health systems an asset.
- Clean 3-year driver's abstract to drive agency vehicle.
- Knowledge of community support service sector.
- Supervisory or project management experience, including an ability to lead, motivate, and evaluate.
- Public speaking and presentation skills
- Excellent skills in risk, crisis, and conflict management.
- Strong customer service skills.
- Exceptional telephone skills and interpersonal skills.
- Experience working with clients and volunteers is essential.
- Ability to work independently, prioritize, multi-task, and achieve successful results.
- Safe Food Handling training is an asset.
- Scheduling experience is an asset.
- Knowledge of medical terminology and documentation is an asset.
- Domestic travel is a regular part of the job. Must have valid drivers license and access to a reliable vehicle.
Working Conditions:
- The work is performed in a combination of an office environment, hospital setting, in community, in vehicle and in client homes.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
- Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.
If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.
#RegularRecruitment
Salary Band:
$43,746 - $47,000
