Patient Care Coordinator

Job description

The opportunity:

Dr. Elaine Fung/Bedford Skin Clinic are currently looking to hire a Patient Care Coordinator to join our busy and well-established practice. As part of the Administrative team, you are the face of the business. The successful candidate will have a passion for building strong patient relationships. In this busy role, you'll have the opportunity to work alongside and learn from a strong team of medical professionals.

Why Should You Join?

• Competitive compensation & benefits
• Established and stable practice: Our successful practice is a leader in Patient Care, providing a range of services to a loyal and established patient base.
• Health & Safety and Compliance: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
• Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path.
• Fast-growing and entrepreneurial environment: Our practice is innovative, growth-oriented, and patient-focused – a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere.
• Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other's unique strengths and contributions.
• Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.

Key Competencies

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Lead by example in terms of professionalism and work ethic
• Candidate must be highly organized, possess strong customer service and computer skills.
• Marketing, sales, and management experience is an asset
• Experience in a dental or private clinical office is considered an asset.

Responsibilities

• Support with office management of the clinic
• Demonstrate exceptional service and next-level Patient Care
• office administrative duties for patient clinical care, academic responsibilities, scheduling, communication/patient correspondence, MSI billing and records management, referral and surgery waitlist maintenance, as well as clinic bookings.
• Oversee physician schedule to maximize booking efforts
• Conduct surgical consultations alongside the surgeon
• Create and discuss surgical quotes with patients
• Schedule all appointments involved in the patient's surgical journey
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Patient invoicing, insurance forms, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Ensure practice provides the appropriate level of patient service including the resolution of patient concerns/issues
• Maintain office cleanliness and organization
• Review and approve hours worked by staff by deadline
• Provide additional administrative support where needed
• Collaborate with team members on marketing initiatives
• Constantly providing feedback to Operations on how patient experience and clinic flow can improve
• Assist providers in managing clinics social media page
• Other duties as assigned

Patient Relationships

• Establish genuine rapport with patients, welcoming patients warmly and by name
• Establish life-long patient relationships, ensuring retention and loyalty
• Demonstrate active listening and empathy to patients using effective communication skills
• Responsible for the entire patient experience

Teamwork

• Attends and actively participates in team meetings
• Contributes to the team by working together as a cohesive unit
• Maintains composure under pressure during times of change

About You:

• Minimum 3 years of Administrator experience
• Clinical background considered an asset
• Candidate must be highly organized, possess strong customer service and computer skills.
• Marketing, sales, and management experience is an asset.
• Experience with medical software and electronic medical record programs such as Accuro and PHS/STAR is considered an asset.

Job Types: Full-time, Permanent

Salary: $50,000.00-$65,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to Commute:

• Halifax, NS B3M 0P6 (required)

Ability to Relocate:

• Halifax, NS B3M 0P6: Relocate before starting work (required)

Work Location: In person