Patient Service Representative

Patient Services Representative

Summary: A Patient Service Representative (PSR) answers patient inquiries about billing, policies and available services. A PSR also acts as a liaison between patients and insurance companies, and facilitates communication between patients and doctors, medical staff and administrative staff, and is responsible for the scheduling of patient procedures.

Duties and Responsibilities include but are not limited to:

•Schedule patient appointments.

•Obtain patient address, contact details, insurance information.

•Maintain knowledge of preparation protocols.

•Maintain knowledge of scheduling protocols.

•Verify patient’s insurance coverage and collect co-payments.

•Maintain patient data by verifying patient information at every call.

•Answer phones in a courteous and friendly manner.

•Respond to patient queries and concerns in a professional manner.

•Follow all HIPAA regulations to ensure confidentiality of patients.

•Promotes positive work environment with patients, Physicians and fellow employees.

Join our team as a Patient Services Representative and contribute to providing exceptional patient care in our office. We offer competitive pay and opportunities for professional growth. Apply today to be part of our dedicated team!

Note: Please do not include any contact information such as email or phone number in the job description.

Job Type: Full-time

Salary: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Computer skills: 5 years (required)

Ability to Commute:

• Brantford, ON (required)

Work Location: In person