Payment Services Representative

Results, recognition and rewards
TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment.
TFG Financial Corporation, as part of the Travelers Financial Group of Companies, is one of the largest independent commercial equipment finance companies in Canada. Our mission and purpose is to be our customer’s first choice by making equipment financing easy while providing a wide range financing solutions. Together, through our core principles, we help our partners to achieve what’s important in their business.
TFG is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

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Job responsibilities*

The Payment Services Representative is responsible for maximizing the collection of overdue payments from customers while minimizing the collection costs and loan losses on a pool of assigned accounts. The position involves the management of and direct interaction with customers that have overdue payments and other deficiencies related to their lease and loan accounts with TFG. This includes, but is not limited to, account identification, arrears repayment, asset repossession and sale if necessary, along with providing timely information and reporting on deficient accounts to TFG Management.

• Payment services duties, including the identification of overdue and/or deficient accounts, as well as correcting overdue and/or deficient accounts
• Act in a timely manner to identify the risk associated with all assigned accounts and execute prompt action to minimize loss and secure the company’s position
• Conduct timely and constructive collection activity by phone, text message, e-mail, or other appropriate means
• Implement proven collection strategies on accounts and obtain maximum recovery ratios
• Repossessions, including the issuing of Demand Letters and Notice of Intent to sell documents
• Engage legal counsel and bailiffs and providing Payment Services data
• Arrange for storage of repossessed units and work with re-marketers
• Coordinate the submission of accounts to Third Party Collection Agencies for post write-off recovery
• Accurately complete and file in a timely fashion documentation related to insurance claims (i.e. Proof of Loss) and bankruptcy matters (i.e. Proof of Claim)
• Input and update TFG’s lease and loan management systems, including customer contact and payment information account/client activity, communications, promises to pay, payments processed, expenses and NSFs
• Prepare reports, including client/account payment arrears and/or deficiency reports, delinquency reports and re-marketing reports
• Address and resolve inbound customer concerns, inquiries, issues or complaints on loan contracts in arrears
• Recommend or take action to ensure past customer commitments have been met including resolving persistent payment problems
• Report and escalate any unusual occurrences or fraudulent activities evidenced through customer conversations and/or payment verification process directly to the Manager, Collections

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Qualifications, knowledge and experience*

• A strong sense of integrity, professionalism and a results-oriented attitude to continually improve processes and systems, enhance efficiency, and contribute to overall organizational success
• Works well under pressure to meet ongoing and overlapping deadlines within short time constraints
• You are detail oriented and able to identify errors
• Effective communication, organization and interpersonal skills
• Ability to work in a fast-paced environment
• You thrive in an environment that involves multitasking and changing priorities
• Ability to work both in a team and independently with minimal supervision
• Intermediate skills with Microsoft Office products
• 2+ years of collections experience in the financial services industry
• Knowledge of the Asset Recovery process would be an asset
• Post-secondary diploma or bachelor’s degree is an asset

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What we offer*

• Leaders who support your development
• Opportunity to take on progressively greater accountabilities
• Ability to make a difference and lasting impact
• Option to work in office (Vancouver, BC), hybrid, or remote (for most roles)
• Comprehensive medical and dental benefits

Job Type: Full-time

Salary: $52,000.00-$58,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: Remote