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Form of work
SalaryOVERVIEW
Olive Fertility Centre is a patient-centered care facility which views patient care from the patient’s perspective. All employees embrace this concept ensuring patients receive excellent quality care with a compassionate, attentive touch. This is a full time position reporting to the Clinic Manager
MAJOR AREAS OF RESPONSIBILITY
· Customer Service
o Greet patient promptly.
o Accurate patient or representative identification
o Provide clear communication with patient regarding wait times.
o Provide accurate information in response to patient inquiries.
o Ensure patients requiring counseling are referred to the nursing team in a timely and appropriate manner.
o Draw customer attention to literature or information as required.
o Adhere to all confidentiality and privacy requirements.
o Provide support and assistance to the care team as required, ultimately with a view to enhancing the provider-patient relationship.
· Prescriptions
o Receive internal prescriptions from physicians via paper or electronic copy.
o Perform a primary identification of patient and confirmation of medications to be filled.
o Efficiently and accurately count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete.
o May be required to mix or reconstitute prescriptions, as directed, and supervised by the nurses.
o Gather pertinent communication pieces for inclusion with prescription.
o File completed dispensed prescription documentation.
o Manual PharmaNet submissions of prescriptions in a timely manner
· Stock Management
o Maintain inventory of dispensary medications and supplies, including ordering and receiving
o Maintain and track separate inventory of compassionate medication.
o Maintain security and proper storage of medications within the dispensary.
o Participate in daily, monthly, and annual dispensary medication inventories.
o Generating sales reports and reconciling daily sales
o Manage stock rotation and expired products.
o Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided and follow the established protocol of the drug manufacturer or supplier.
o Resolve technical issues by contacting IT Service Desk
o Notify the Clinic Manager when supply chain issues occur.
o Package injection supply kits per protocol
· Teach patients how to use their medical devices required for the administration of their fertility medications.
· Other duties as trained and required/assigned.
PREREQUISITES, KNOWLEDGE, SKILLS, AND ABILITIES
1. Certificate of completion from a Pharmacy Assistant or Technician program or 2 years’ experience working in a dispensary.
2. Adequate computer skills. Intermediate to advanced knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint, in particular). Understanding of the internet is necessary.
Job Types: Full-time, Permanent
Salary: From $26.00 per hour
Expected hours: 37.5 per week
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Experience:
- Pharmacy: 1 year (required)
Ability to Commute:
- Victoria, BC (required)
Work Location: In person
