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Form of work
SalaryGeneral Pipeline: IT Community
Our team sizes vary depending on the complexity of the production, and foster a structure of growth throughout the company, containing Technician and leadership positions where one can have a lifelong career in live entertainment. Whether you have interest in traveling the world or staying in one location, there are so many options under the sun! We welcome you to share your interest in working with us in the future to potentially be added to our database and be notified of future opportunities.
TheTechnical Analyst will be responsible for managing and supporting Information Technologies on our touring show. Your objective will be to make sure all the Information Technologies Cirque du Soleil use for their day-to-day operations works flawlessly. You will also represent information technology on tourreporting to the Head of IT for Touring Shows, Productions and User Experience.
Come join one of our 5 diverse divisions at Cirque du Soleil Entertainment Group:
- Touring Shows Division (TSD) – international Big Top and Arena touring shows. You must be available and authorized to work internationally full time (365 days).
- Resident Shows Division (RSD) – resident shows in Las Vegas and Orlando
- Affiliate Shows Division (ASD) – Blue Man Group (BMG), VStar, Cirque Dreams and The Works Entertainment, with both resident and arena touring options
- Events & Experience (E&E) – sporadic events across the globe
- Studio Teams in Montreal along with Costume and Production Workshops in Montreal and Las Vegas
Main tasks:
- Manage and process all IT requests for the tour including hardware, account management and all other requests needed for the tour operations;
- Provide on-site IT support to the whole tour during tour operation hours;
- Support and manage the servers and applications on tour, the network equipment, printers on tour and the point-of-sale systems;
- Manage the corporate cell phones on tour
- Plan and configure local internet connectivity with local internet providers
- Ensure that corporate policies regarding Information Technologies and security are applied.
- Participate and must be physically capable of completing setups and teardowns in various weather conditions, including moving road cases and preparing equipment for shipping;
- Act as liaison between International Headquarters, the Touring Shows Division and the tour.
- Create and maintain documentation for city reports and solutions provided.
What we look for in candidates :
- College-level diploma in IT with two years of experience as an IT support technician OR five years’ relevant experience. Experience in a touring environment is an assert;
- Marked interest in customer service, with “show must go on mentality”;
- Flexibility and patience with clients, tolerance for high-stress situations and good team spirit; natural aptitude to be the “go to person in a team”;
- Absolute proficiency supporting end-user issue on Microsoft Windows 10, Microsoft Office 365 (Office 2016), SharePoint & Teams;
- Hardware support experience (servers, laptops, printers and peripherals)
- Hands on experience making and running network cabling (copper and fiber)
- Knowledge of Microsoft server environments, and components (AD Account Management, SCCM)
- Knowledge of networking bases including security appliance (firewall/router), switches and access points (network administration, VLAN and port modification, SSID, DHCP, TCP/IP….) Knowledge in Cisco Meraki devices is an asset.
- Practical knowledge in machine virtualization;
- Knowledge of ITSM ticketing platform, knowledge of Service-Now is an asset.
- Apple iOS and OSX experience is an asset;
- POS experience is an asset;
- Fluency in English, both written and spoken; Other languages are an asset
- Solid communication skills;
- Ability to quickly adapt to unexpected situations, variable schedules and tight deadlines;
- Ability to relocate or travel 100% of time, depending on role;
- Ability to provide appropriate work authorization;
- At least 18 years of age.
** Please note: the above tasks and requirements are not intended to capture responsibilities and requirements for all positions, it is purely informational with intentions to share which positions we typically hire for. **
Unique Benefits for each Division
Touring Shows Division (TSD)
- Salary fixed on candidate level of expertise and experience and based on regulated salary scales;
- Weekly touring allowance of a minimum US$200 and arena allowance if applicable;
- Allocation of 2% of salary earnings for retirement or future life projects;
- Vacation pay on every paycheck; (vacation allowance/earnings to be paid out – discuss this)
- Transportation, lodging at our expense; (have your own bedroom)
- Variable schedule depending on market, no boredom guaranteed!;
- Opportunity to experience many cultures traveling the world;
- On-call positions available for short-term needs, transportation and lodging provided;
- On-site kitchen with top-notch cooks, free meals;
- Group insurance, possibility of insuring your family if they travel with you.
Resident show (RSD/ASD):
- Salary per level of responsibility and expertise equivalent for all productions;
- Eligible health benefits for full-time employees, possibility of insuring your family if eligible;
- Stable work schedule for a work-life optimum balance and rhythm; On-Call positions available to provide a flexible schedule if working multiple jobs;
- 401k for everyone with company matching up to 4%;
- Free parking onsite.
How does this work?
Building pipelines of candidates for future opportunities is our way of making a quick connection to ensure the show continues to run smoothly, based on matchmaking your work preferences with our open positions.
Entering the pipeline:
- Apply on this posting or other departmental postings that interest you, answering the questions to indicate what you’re open to.
- If you're qualified, we will reach out to you to complete a preliminary interview where we will give you more information about the different divisions we have in the company, gauge your interests and run through some of your skillsets.
On the pipeline:
- After the preliminary interview, if things align, we will add you to a list to contact when there are open positions related to your work preferences shared in the preliminary interview.
- The frequency at which you may hear about roles depends on what's opened on shows, if there are shows in creation, various projects, etc., meaning you could hear from us often at times and seldom during others.
- If you want to opt-out of receiving emails at any point, you can let our team know.
- Interested in the position? Let us know and we will share your information with the hiring manager.
Cirque du Soleil Entertainment Group is an equal opportunity employer. We do not discriminate against applicants or employees because of their race, creed, color, age, religion, sex, disability, sexual orientation, marital status, military status, national origin or ancestry.
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