Planning & Installation Consultant

IKEA is looking for 2 Planning & Installation Consultant - Sales Generalist ( 1 on the Vancouver Island & 1 Vancouver Region).

Who are you ?

• You have a High School diploma, and an Associates or Bachelors’ degree in Architecture (preferred)
• You have Design school or NKBA certification (preferred)
• You have 3D rendering software experience (preferred)
• You have kitchen design or interior design experience
• You have sales and customer service experience
• You have a valid driver’s license, current auto insurance and reliable transportation
• You have experience with computer technology (Microsoft Office Suite, Salesforce, and others)
• You have excellent English and French (if applicable) verbal and written communication skills
• You demonstrate passion for design
• You have general construction or remodeling knowledge
• You are able and eager to provide each customer with an exceptional experience
• You can deliver the most professional, efficient, and highest quality planning support in the industry
• You can plan, predict, and anticipate future needs and act proactively
• You can see the relation between details and the bigger picture and prioritize accordingly
• You are detail oriented and able to work with a high degree of accuracy
• You have strong interpersonal communication and organizational skills
• You can work independently and in a collaborative environment
• You have creativity and problem-solving abilities
• You can multitask and meet changing deadlines
• You have good work habits and can work under pressure
• You can make recommendations based on stated and implied needs
• You embrace technology and you are proficient with design software
• You can learn and support new and quickly changing technologies
• You have strong analytical skills and ability to understand different complex scenarios and calculation methods

Your Responsibilities :

The Planning & Installation Consultant provides all Pre-Installation Services. This position provides kitchen cabinet design services to IKS customers, verifying that all features and benefit options have been reviewed and discussed, and supporting the customer through their whole project all the way to a completed installation. The Planning & Installation Consultant is responsible for providing world-class customer service and selling the installation contract. Please note that the standard work environment for this position is an indoor home environment and an indoor construction environment.

Provide all Pre-Installation services including but not limited to:

• Providing in-home kitchen planning service
• Taking measurements and noting jobsite conditions
• Providing installation price quotes
• Providing online kitchen planning services
• Produce installation price quotes; cabinet plans, room layouts or other product plans as applicable in the software application required by Company
• Organize and upload required documents to the required Company software application as directed and in accordance with the policies and requirements of the Company
• Sell the installation contract to the customer
• Coordinate sending and creating the installation and begin initial scheduling discussions
• Develop sales leads, and follow up with the customer to provide world class customer service through the sales process and use persuasive selling skills to close installation sales
• Read and understand plans and measurements of spaces
• Use computer aided planning software to create plans, drawings, diagrams and other visual renderings of space and product layout
• Use all systems and technology associated with working in a Planning Center
• Develop a detailed knowledge of the various product lines from IKEA for use in working with customers
• Communicate effectively with co-workers, supervisors, customers and IKEA
• Daily, assist customers via technology, phone and email to create kitchens in a
• 3D rendering software that are functional and beautiful using world class products
• Responsible to meet and exceed productivity and sales conversion goals
• Responsible to meet project deadlines
• Resolve all first level complaints with respect to Pre-Installation Services
• Completing all training requests by Company and performing such training in accordance with requirements of Company
• Safety first, in everything we do. Consistently follow all safety rules and precautions

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Just So You Know

In the IKEA world, this position is officially referred to as: Sales Generalist.

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Job Types: Full-time, Permanent

Salary: From $21.00 per hour

Benefits:

• Automobile allowance
• Dental care
• Extended health care
• Life insurance
• Store discount
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Here at IKEA , we require our co-workers to be available for more than 35 hours per week for this Full time role. If you hold a valid Work, then please double check your employment conditions. Reply YES if you meet this requirement or NO if you do not.
• We require all co-workers to be available at least 2 week-ends per month, are you confortable with this ?
• Do you have a valid driver's license and a reliable transportation ?
• Do you Kitchen Planning exprience or a design background ?
• Do you have retail costumer service experience?
• Are you comfortable to work under pressure ?
• Are you able to work from 9AM to 6PM ?
• Have you ever worked for IKEA ?
• Are you comfortable conducting a background check?
• Job requires in-store travel. Is it possible for you to go to the IKEA Calgary, 8000 11 St SE, Calgary, AB T2H 3B2 ?

Work Location: In person