Plant Liason

Act as the key contact between Hearn (Tier 1 Supplier) and Stellantis personnel (Customer SQEs, Managers, and Supervisors and Team Members) and ensure customer focus and satisfaction is maintained to the highest level possible

· Communicate Customer concerns immediately to Senior Management and the appropriate Department Manager(s).

· Collect and manage the distribution of non-conformance data relative to customer concerns, PPM's (parts per million) and PRR's (problem reporting & resolution).

· Review and negotiate quality concerns, NCT’s with the customer to ensure that the impact to company record is minimized, the data is accurate and company is treated fairly relative to the issuance of such recordable events.

· Develop and sustain an effective system of tracking Return Material Authorizations (RMA), Defective Material Tickets (DMT), any returns and debit memos.

· Distribute customer performance charts, data and reports to management as needed basis for reviews.

· Ensure corrective action reports are developed and submitted to the customer in a timely manner and confirm the acceptance of the report.

· Conduct random audits of finished goods and report the results to Senior Management.

· Perform and/or coordinate sort of materials required to address customer concerns with Business Unit Managers, Department Managers, Quality Engineers, and Team Leaders.

· Establish boundary samples/visual aids with regards to customer quality to all necessary departments in the pursuit of corrective actions or continuous improvement. Collect necessary customer sign-off when needed to clarify physical or appearance standards.

· Non-conformance investigation & associated containment activities

· Implementation of sort, containment & rework services

· Data collection & feedback designed to improve your statistical process controls

· Program management and engineering change support

. Other duties as assigned.

Requirements Requested

· 3 to 5 years in automotive environment

· Effectiveness and proficiency in reading, writing and speaking English communication

· Excellence and proficiency in time management

· Computer skills, Microsoft Office Suite

· Knowledge of ISO Quality Standards

· Ability to input, retrieve and analyze data

· Hands-on commitment to getting the job done

Job Type: Full-time

Salary: From $24.00 per hour

Expected hours: 32 – 44 per week

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overtime
• Weekends as needed

Language:

• English (required)

Ability to Commute:

• Windsor, ON (required)

Ability to Relocate:

• Windsor, ON: Relocate before starting work (required)

Work Location: In person