AddressDescription
Co-operators is looking for a Assoc Print and Document Services Specialist. This role is accountable for corporate print and document management services including managing tight deadlines and competing priorities. The ideal candidate is client centric and able to work in a fast-paced service environment. They makes daily decisions in terms of priorities (between BAU and projects), customer service (internal and vendors), responsible for training, and problem solving.
Streamline team business practices to improve client service and efficiencies including monitoring staff workload and adjusting as necessary to meet client needs. Incorporate LEAN and sustainability practices while performing this task.
Identify staff training and development needs, assess new staff members learning style and adapt training plans. including cross-training to ensure adequate backup is in place to prevent disruption in service. Provide coaching when necessary.
Develop and maintain procedures, business rules, workflows and tools.
Represent the team on projects in a lead or supporting role, including sustainability initiatives, OnBase, EPMS, Print to Mail jobs, graphic design, and working with IT on software/hardware evaluation needs and developing, testing, and implementing new system solutions/enhancements.
Maintain effective working relationships with internal Business Partners, customers, field partners, vendors, and service providers by responding to questions and servicing issues, resolving client service complaints.
Back up to Business Solutions Analyst in terms of Xerox Core, Print Router, BCP and Print to Mail file management
Liaison with Xerox Graphic Design, understand monthly invoice, reconcile, provide input to Supervisor and Manager, Utilize Graphic Design expertise to work on rush in-house graphic design work and to audit the forms creation/updates of Xerox. Monitor SLAs
