Print Operator - 28872

Job description

We are looking for a customer service-oriented Print Centre employee who will work well on a team at a Law Firm's communication department. Tasks will be equally spread across Print/Copy/Scan, and Incoming and Outgoing mail. Additionally, this role assists in coverage of hospitality and reception areas. The right individual will show strong customer service skills, excellent teamwork, and high attention-to-detail.

POSITION PROFILE

• Provides operations functions in areas within a Legal office/environment: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment.
• Ships and receives product and supplies, sorts, distributes, and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
• May also perform one of the following at entry level: bindery, QC and final check, housekeeping, file services, etc.
• This position reports directly to the Site Manager or Team Lead Supervisor, depending on site personnel configuration

JOB DUTIES AND RESPONSIBILITIES

• Runs high volume copy machines and performs binding and finishing work
• Assists other departments in Reception and Hospitality coverage
• Handle highly sensitive and confidential documents that may be time sensitive
• Provide up most in quality work due to the sensitive nature of documents and projects that are required in a legal environment
• Operate high volume scanners
• Operate image-handling software
• Operate MS Office and Email systems
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to predetermined customer locations within and outside of the site.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping and/or receiving of materials.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs duties of scanning, file conversion and file naming
• Perform file formatting for printing/Excel files
• Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners
• Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure
• Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires high school diploma, GED, or equivalent degree
• Related copy job experience is preferred.
• Minimum of 1 year of experience in the Legal Industry is strongly desired
• Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills
• Demonstrated competency in basic computer skills including proficiency in MS Office Suite

The pay rate for this position is $19.00/hr; however, base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

#3priority

Job Type: Full-time

Pay: From $19.00 per hour

Schedule:

• Day shift
• Monday to Friday

Education:

• Secondary School (required)

Experience:

• digital printing, scanning, copying: 2 years (required)
• legal industry: 1 year (preferred)
• Customer service: 2 years (required)

Work Location: In person