Print Project Representative

Faculty/Department Information Services Unit IS-Printing Services Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1 Position Summary

• Collaborate directly with customers to plan and schedule printing needs, offering expert recommendations for optimal results.
• Assist customers in accurately completing job tickets to ensure precise production details.
• Serve as the liaison between customers and our printing team, ensuring their expectations are not just met but exceeded.
• Establish and manage production schedules, ensuring timely delivery that meets and exceeds customer expectations.
• Develop insightful reports, analyze trends, and propose improvements to streamline processes and reduce job turnaround time.
• Source external quotes from vendors for outsourced components of jobs as needed.
• Monitor production for quality, adhering to procedures, conducting maintenance, and minimizing waste.
• Uphold University and Printing Department policies, ensuring compliance with safety regulations.
• Handle transactions efficiently using Point of Sale systems and provide excellent front counter customer service.
• Offer backup support to various areas as necessary, contributing to a cohesive team environment.
• Plus More -Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success!

• Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff by assisting the University in connecting to communities and securing their support.
• Work-Life Balance: We value your well-being and know your personal life is most important!
• Dynamic and Inclusive Workplace: We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
• Competitive Compensation: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Benefit Pension Plan, and much more!

Position Requirements

• Grade 12 supplemented with a Diploma or certificate in a print/graphic arts production program or an equivalent combination of courses; and
• 3 years of relevant experience.

• Thorough understanding of printing processes and terminology and the ability to plan a job and visualize all the steps and materials essential to its successful completion;
• Ability to operate a computerized printing management system to create estimates and orders, allocate materials, track production and complete post-job audits;
• Strong verbal and written communications skills in the English language to give and receive instructions and to maintain records;
• Effective decision-making skills to work effectively with others, to solve problems, to plan and organize work;
• Attention to detail is essential; and,
• Strong interpersonal relationship skills to effectively work with customers, staff and vendors and to assure high volume quality production while maintaining high employee morale.

Physical DemandsPay Grade CUPE Phase 4 Salary Range $43,388.80 - $58,604.00 Annually Status Permanent Work HoursDuration (if Term/Temporary) Full-Time/Part-Time Full Time Preference Posting Target Posting Not Targeted