Product Experience Testing Specialist

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Product Technical Services team sits within Product Integrity Testing Ecosystem and serves a primary role in ensuring the product quality, fit, and performance meets the lululemon standard. It consists of a diverse set of team members that collaborate to perform on body testing of product and present insights to cross functional partners on the feedback gathered from wear testers as well as lab testing. The team supports advanced materials, raw materials, and style testing for products on the Go-To-Market Line plan. The role of Product Experience Testing Specialist works to coordinate the distribution of wear test samples to proper testers based on testing intent and evaluate what the possible guest experience could be.
a day in the life; what you'll do

• Recruit testers for on body wear testing of samples ensuring the criteria is met based on the testing intent (i.e. recruit runners for a running sample)
• Communicate with cross functional partners on expectations for testing, what styles will be tested, when the samples will arrive, testing intent, etc.
• Communicate with the Product Technical Service Team Analysts on the survey building process, when the feedback will be completely gathered, and any other pertinent information for them to effectively create the wear test report.
• Manage multiple tests at a time and effectively keep track of dates for each.
• Advise the Testing Ecosystem Operations Manager in operations and systems upgrades
• Support the Product Experience Testing Manager in executing strategic direction within the pods’ wear tests.
• Partner cross-functionally with Raw Materials, Product Development, Design, Merchandising, and our LLO’s to understand future wear testing needs and to deliver quality product to the guest.
• Partner cross-functionally with lululemon labs and Testing and Performance teams within the testing Ecosystem.

qualifications

• Bachelor's degree + 1 yr. or Associates degree + 2 yrs. and a minimum of 4 years relevant work experience in product testing, along with development, marketing, engineering, retail, customer service or any combination including product testing
• Experience in textile or apparel quality/development; ability to recommend actions to ensure our products reach their highest potential
• Strong leadership skills- ability to take initiative when needed
• Proven ability to create, implement, and follow strategic plans to completion
• Strong verbal and written communication skills- ability to work with multiple personality types and levels. Proven ability to organize and prioritize multiple complex projects/tasks with sensitive deadlines. Strong analytical skills. Attention to detail and follow up with wear test projects.
• Self-motivated, passionate, empathetic, approachable
• Excel in communication, project management, and analysis with a love of raw materials
• Visionary and strategic thinker
• Cross-functional team worker
• Microsoft Office Suite
• Qualtrics Survey Builder

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life
• Possess an entrepreneurial spirit and continuously innovate to achieve great results
• Communicate with honesty and kindness and create the space for others to do the same
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure
• Foster connection by putting people first and building trusting relationships
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously

additional notes
Authorization to work in Canada is required for this role.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $86,500 - $113,500 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangements
This role is classified as Hybrid under our SSC Workplace Policy:

• In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

#LI-NC1
#LI-Hybrid

Extended health care, Dental care, Paid time off