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Form of workJob ID: 7745
Working Business Language: English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $47,000 - $54,000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada's largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Under general supervision, the Production Support analyst role contributes to Wawanesa's success by providing support to stakeholders with analysis expertise to coordinate their reports to resolution.
Job Responsibilities
- Collaborate with various stakeholders to ensure department processes contribute to organizational goals and represents the best interests of stakeholders
- Respond to reports by using first-level problem determination techniques to triage, analyze, solve, and escalate where necessary
- Representing the front end and demonstrating commitment to providing an exceptional level of customer service and communication to achieve the timely resolution of reports
- Provide support on various system applications, services and processes
- Participate in design and business requirements; verify new system technology and enhancements to existing systems, products, services and processes inclusive of planning, designing, executing and evaluating test material
- Contribute to and monitor adherence of processes, procedures and standards; assist in the ongoing improvement of quality and efficiency, including preparing and recommending solutions as part of continuous improvement
- Contribute to the growth and maintenance of the department knowledge base
- Perform ad hoc duties as assigned
Qualifications
- Minimum 1 year experience in the Property and Casualty Insurance industry
- Bilingual in French and English is considered an asset
- Ability to work collaboratively in a team environment
- Strong attention to detail, analytical and problem-solving skills
- Willingness to broaden and deepen knowledge base and proficiencies
- Demonstrated aptitude for learning new technology
- Proficient with Microsoft Office suite
- Willing to pursue GIE/CIP designation is considered an asset
Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Diversity, Equity & Inclusion
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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