Program Assistant Seniors Community Programs

Seniors Community Programs

While the location of this position is listed at the Fort Erie Seniors Community Programs Hub, please note that the successful applicant will be working at Niagara Region Headquarters (1815 Sir Isaac Brock Way, Thorold, ON) upon hire until approximately June 1st, 2024, at which time they will start working at the Fort Erie Hub.

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontarioor email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region’s amended COVID-19 Vaccination Policy. As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region. However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction. The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

JOB SUMMARY

As part of a team providing client and program-centered service in the areas of reception & customer service, intake, program scheduling, records management, quality assurance and general day to day business requirements. Duties include: Responding to internal and external customer inquiries; Reception duties for visitors and clients; Processing referrals for Seniors Community Programs, including the inputting of relevant data into the Client Records Management Systems (CRMS) database and/or Intranet and Extranet database; Tracking activities, providing data and reports for review by staff within the division as appropriate; Service initiation and scheduling client visits for the Respite Companion Program.

QUALIFICATIONS

EDUCATION

• Post-secondary diploma from an accredited college in a relevant area (e.g. office administration, business, or equivalent)
• Additional training in software courses, including databases, and spreadsheets
• Diversity, sensitivity and/or conflict resolution training considered an asset

KNOWLEDGE/EXPERIENCE

• Up to 2 years of relevant experience in an office administrative environment
• A minimum of 1 year of relevant experience in a customer-facing environment, interacting with the public and providing exceptional customer service
• Demonstrated experience scheduling in a fast paced, multifaceted computerized environment
• Demonstrated experience working with electronic databases, database applications and computerized spreadsheets
• Working knowledge of Community Support Services sector and Ontario Health partnerships in meeting needs of vulnerable older adults. (or similar vulnerable populations)

SKILLS

• Must possess above average communication and customer service skills, with a focus on client-centred service
• Strong interpersonal and conflict resolution skills, with the ability to de-escalate difficult conversations
• Ability to deal with confidential and sensitive information
• Demonstrated proficiency with common business computer applications and internet navigation, including the Microsoft Office Suite of programs (e.g. Word, Excel, Access), spreadsheets, report generation functions and database applications
• Demonstrated analytical/problem-solving skills
• Demonstrated ability to be detail-oriented and able to track down the source of errors/inconsistencies
• Must possess a solution-oriented way of working to ensure interactions translate accurately into the appropriate actions required to meet the needs of the programs
• Must possess good prioritization and organizational skills
• Must possess a high competency in computer literacy, keyboarding and data-entry skills
• Ability to learn and develop new skills in a fast-paced environment

SPECIAL CONDITIONS

• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate
• Must possess a valid driver’s license and reliable transportation in order to travel to program locations as required
• Position may require regular rotation between locations (i.e. weekly) on a scheduled basis

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application.
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: myhr@niagararegion.ca
• Phone: 905-980-6000 or 1-800-263-7215
• Bell Relay: 1-800-855-0511
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department