Project Manager, New Services & Change Management

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.  Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.
Make a difference – join the LifeLabs team today!
Reports to: Senior Manager, New Services & Change Management
Purpose of the Role The Project Manager, New Services & Change Management oversees the planning, implementation, and tracking of specific long-term programs and/or projects which have a beginning, an end, and specified deliverables. New products and/or services are seamlessly launched on time, at the right quality level and at the right cost. This role will oversee the plans, budgets, and methodologies across a range of key programs and/or projects within a specific functional area/program.
This is a Full Time Remote role based in Ontario.
Core Accountabilities
-Assessment of cost, impact, and feasibility of requested program enhancements, as required, while balancing the benefits of the requirements against the costs
-Participates in Internal Meetings and External meetings as required
-Facilitate continuous improvement processes
-Help to assess the broader impact of business to the Operations value stream and provide input on final recommendations
-Influence the short-term direction of the program while anticipating and planning for the long term
-Collaborating with multiple external/internal sources to ensure all best practices are understood and applied as applicable
-Work with the leadership team to monitor program progress, ensure regular reporting on status, issues, risks and key decisions and introduce remedial action where necessary with functional leaders and Project Managers to keep the program on track and on budget (Provides budget/actual status)
-Develops program plan and schedules ensuring that all functional project plans are properly developed to support the implementation of decisions that align with the overall program deliverables, all major dependencies are identified and tracked, proper communications and Change Management needs are identified, and appropriate direction is given on the application of the tools, methodologies and/or the management of the project
-Development of program KPIs and SLAs as required
-Definition, design, and monitoring of reporting metrics Strategic Planning & Implementation
-Manage the implementation of new products, programs, or services (concept to sustainability) that impact operations including the management of project integration, scope, time, cost, procurement, quality, communication, resources, and risks
-Collaborating with multiple external/internal sources to ensure all best practices are understood and applied as applicable
-Prepare status reporting and Steering Committee materials
-Work with project team to gain common understanding of project timelines, milestones, and reporting
-Create and/or manage project materials including project plans, issue/risk logs, project financials
-Deliver on portfolio road map
-Design and guide operational readiness assessments and activities Leadership Support
-Support a team of change managers, trainers, and business analysts to incubate and implement New Services
-Ensure plans are implemented in accordance with timeline and financial expectations and that any issues, challenges, or deviations are escalated for resolution in a timely manner
-Compose Briefing Notes, budgets, executive updates, and external customer / stakeholder communications as required
-Provide subject matter expertise to support areas
-Conduct project meetings and prepare regular reports to communicate the status of the project within and beyond the project team.
-Set priorities, allocates tasks, and coordinates project staff to meet project targets and milestones.
 
Minimum Qualifications and Skills
-6-8 years in a management role within the Laboratory industry
-University Degree
-Strong business acumen
-Experience building and maintaining strategic relationships
-Excellent facilitation and Change Management skills
-Ability to manage cross functional project teams
#LI SW1 #INDEED
Hiring Range: $90,800 to $115,700
The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. 
In this position, you will be eligible for Lifelabs annual bonus.
Employee Benefits:
In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.
Retirement Savings:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement:
In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year. 
Employee Wellness:
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.
Employee Giving program:
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.
In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with 
LifeLabs’ Accessibility Policy
, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, your recruiter or email 
careerslifelabs
.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.