Address
Form of work
SalaryOverview of Role
Role Title
Property & Maintenance Manager
Scope
Iqaluit (store, warehouse and staff housing)
Manager
Store Manager
Manager once Removed
Director, Sales & Operations
Purpose of Role
To manage the integrity of Iqaluit Store(s), warehousing and staff housing through regular maintenance and repair. To ensure all employees and customers are provided with a clean and safe working environment.
- Areas of Accountability
1.
Maintain Interior and Exterior of Iqaluit Stores, Warehouses.
- Ensures perimeter checks of all housing, store and C-store operations are executed daily.
- Ensures a safe environment for all employees and customers by removing debris from areas to allow employees to move safely and freely throughout stores, warehouses and parking lots.
- Manages maintenance inventory.
- Ensures disposal of garbage and recycling materials is maintained
2.
Track, manage and triage Facilities Maintenance issues for all in scope locations
- Tracks and reports all requests triaging requests based on Facilities maintenance standards.
- Communicate processes in store to all staff Refer to store connect for all building maintenance requests that cannot be resolved within store resources.
3.
Manages schedule of staff housing audits to standard
- Manages inventory and discusses housing move requests with Store Manager as required.
- Ensures completion of staff housing audits every 6 months and annually, completing housing audits and checklists (move in/move out).
- Prepares housing inventories and works with new / exiting tenants to enforce standards
- Completes checklists and monitors against the Housing Policy
- Triages needs based on facilities maintenance principles and actions accordingly
- Arranges janitorial cleaning if required and monitors quality
5. Ensures maintenance and repair of company vehicles or equipment
- Schedules regular maintenance of company vehicles and equipment
- Triages repairs and maintenance of vehicles and equipment using available or certified vendors or process
- Send equipment for repair
6. Manages and monitors security of all assets
- Works closely with security personnel to perform regular/random auditing for security purposes
- Ensures proper safety protocols are followed by all personnel including security staff
- Works closely with local policing and government to ensure the highest possible safety of our employees and customers
- Works closely and under the direction of Senior Manager Loss Prevention and Investigations for any offences in or around the property or involving NWC employees or customer incidents.
- Works closing with HR to report any unsafe violations in housing
- Creates a rotational schedule for all senior management for alarm and staff on call.
- Responds to all security calls and ensure all incidents are tracked and documented as per standard.
- Ensures all employees are aware of security protocols and shop theft policies and procedures.
- Work effectively and with full commitment on agreed upon tasks.
- Know your customers and be focused on their needs.
- Have conviction and passion for doing great work.
- Give your manager best advice.
- Identify opportunities for innovation and continuous improvement.
- Stay within policy.
- Work with and support peers according to the vision set by your manager.
As a Manager, accountable for:
- Direct reports outputs and working behaviours.
- Building a team of increasingly capable direct reports.
- Model leadership practices and NWC shared principles
As a Manager once Removed (MoR), accountable for:
- Talent pool development (succession planning and mentoring
- Ensuring active demonstration of NWC shared principles and quality of management practices of subordinate managers.
- Ensuring cross-functional team work within your area.
- Being open and available to concerns from Direct Reports once Removed (DoRs).
- Direct Reports’ Roles and Levels
Role
Level
Janitors
Facility Technician(s)
Security personnel
Local tradesman and contract suppliers
Roles this role can initiate tasks with:
Accountability
Role
Task/Relationship
Escalates issues with facility repair or parts
Facilities Dispatch Coordinator
Service Getting
Facilities Dispatch Coordinator
Service Getting
Backup for alarm response
Assistant Store managers
Service Getting
Policy breaches for housing
HR / property manager
Service getting
Security or loss prevention issues
Senior Loss prevention Manager
Service Getting
Policy breaches or issues
Employees in housing
Coordinating
Roles that can initiate tasks with this role:
Accountability
Role
Task/Relationship
Request for Housing maintenance
Staff in company housing
Service Getting
Request for janitorial services
Customers
Service Getting
Request for Janitorial services
Employees
Service Getting
Security / Loss prevention related issues
Senior Manager, Loss Prevention
Auditing
Facilities issues or service / contractor issues
Facilities Department Support Office
Auditing
Housing auditing service issues
Housing Department Support Office
Auditing
Housing vacancy
Store Support Office
Service getting
Request for change in housing
Store employees in housing
Service getting
- Job Experience, Education and Qualifications
Minimum 5 years’ experience Building and property maintenance required
- Experience with loss prevention / security a definite asset.
- Strong Leadership skills
- Legally authorized to work in Canada on a regular full –time basis without restrictions
- Must have a valid driver’s license
- Able to satisfy a current criminal records check.
- Maintains certifications for ladder and confined space training as required.
- Excellent written and verbal communication skills
- Excellent leadership skills
- Strong organizational skills.
- Excellent problem solving skills.
- Good attention to detail
- Good working knowledge and understanding of the federal/provincial/territorial regulations and laws related to retail crimes
- Good working knowledge of a citizens powers of arrest and use of force as per the criminal code of Canada.
- Good mediation skills or experience with non-confrontational techniques.
7.0 General Competencies
- Customer-driven – the end customer is understood and recognized as our first priority. This is demonstrated through genuine interest, urgency and solid processes that ensure customer needs are understood and met.
- Passion – committed to doing and assigning great work. Personally connected to our purpose of “being a trusted community store of choice” in the markets that we serve.
- Enterprise – approaches situations in a non-linear fashion, considers information and options that are outside traditional or conventional boundaries; presents and is open to new ideas; continually finds better ways of doing things.
- Accountability – takes full ownership for their work and the work output of their team. Work is assigned and received with clarity and care. Goals, strategies and requisite work are understood at a long-range conceptual level, factoring in multiple, interdependent, uncertain scenarios and information.
- Trust – can be depended on to do the right thing, with utmost integrity and care, to exercise sound judgment and to deliver on what they commit to, consistently. Respect and openness is demonstrated in building professional, supportive relationships with peers and direct reports while being constructive, timely and assertive on both positive acts and performance issues.
- Balance – practice habits that sustain work effectiveness; foster an enjoyable, productive and sustainable work environment.
- Must be able to be on call and respond to alarm calls
- Must be able to work in a fast paced environment
- Must be able to work with intoxicated persons with respect and dignity
Appendix
Role Relationships
Getting Help for Your Own Work
Service Getting Obtain specified services. Usually the Service Giver has the option of specifying when they can deliver the requested service.
Coordinating Request a group of employees to conform to a strategy, plan or policy. If the other employee refuses, the coordinating employee can escalate.
Prescribing Give orders to be followed immediately. This authority is usually given to those in charge when health and safety are at risk.
Having Input into Another’s Work
Advising Give unsolicited advice about specified topics.
Monitoring Request another employee to conform to a strategy, plan or policy. If the other employee refuses, the monitoring employee can escalate to his/her manager.
Auditing Require another employee to conform to a strategy, plan or policy. If the other employee needs to, they can escalate.
