AddressWhy you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The impact you will have:
You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency in our business.
A Public Sector Account Manager(PSAM) is responsible for managing, maintaining and growing a targeted client base. In this role, you are paired up with an Public Sector Account Executive and working together to satisfy the customers' needs. You will ascertain their needs by probing, maintaining strong relationships, proactive account management, outstanding customer service; in addition to driving sales targets. Acting as a dedicated Account Manager, PSAMs become a consultant, negotiator and partner to their existing customer base.
The Public Sector Account Manager (PSAM) is a strategic inside sales role, specifically aligning to Softchoice’s largest, and most active customers. Our PSAM’s align with our named Public Sector Account Executives and carry some of the largest sales quota’s in the company, while managing contracts and procurement vehicles. Legendary customer service is key as these customers demand the highest level of service, knowledge and skill in our Sales organization. Our PSAM’s take on high responsibility, and risk, in managing such complex customers and have a much higher degree of exposure. You will work to both maintain and grow our existing relationship, while diversifying the business and growing wallet share. You will be tasked with assessing their needs by fully understanding their business and asking the right questions, maintaining strong relationships, proactive account management, outstanding customer service; in addition to driving sales targets. Acting as a dedicated Account Manager, PSAM’s become a consultant, negotiator, and partner to their existing clients. PSAM’s are responsible for managing the day to day tasks associated with supporting the client, while also working daily with the aligned Public Sector Account Executive to manage the more strategic opportunities. PSAM’s provide more information, collaboration and value to our large Public Sector clients than any other in a like role due to their higher skill set and experience level.
What you'll do:
- Will successfully manage the day to day relationships within the existing customer base and manage new business development.
- Will achieve and exceed personal Gross Profit sales targets/quotas.
- Can find/create incremental business opportunities and drive closure within the dedicated customer account base.
- Will grow the numbers of vendors we are selling into our Strategic clients.
- Can perform complex contract management.
- Can consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
- Can effectively facilitate interaction between customers and vendors/manufacturers.
- Will promote use of Softchoice services, offerings, tools and technology (SAM, AIO etc.)
- Assist your aligned Public Sector Account Executives with lead generation..
- Attend and action all available product and licensing training.
- Can Understand and deliver our Softchoice value proposition
- Will learn how all Softchoice Go To Market Strategy’s align with your clients business
- Can prepare and deliver presentations to both the client and strategic vendors
What you'll bring to the table:
- Minimum of 3+ years sales experience
- Minimum of 3+ years customer service
- A high level of commitment to exceptional customer service and relationship building
- Strong written and verbal communication skills
- Strong problem solving, organizational and interpersonal skills
- Strong learning agility, and proven ability to pick up new skills quickly
- The ability to work both individually and in a team environment
- The ability to work in a very fast-paced sales environment
- Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint, Teams
- Highschool diploma or equivalent, preferred
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why people love working here:
We offer hybrid and remote working opportunities.
Comprehensive benefits from day one of employment.
We offer meaningful work and opportunities for career growth.
Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
We offer an opportunity to build and grow a career in the technology industry.
Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
Softchoice has been certified as a Great Place to Work in the United States for several years.
We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.
Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 5530
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