Public Services Clerk, Library (Part-Time)

Job ID#: 2023-63

Job Title: Public Services Clerk

Date Posted: December 13, 2023

Closing Date: January 2, 2024

Job Type: Permanent Part-Time

Department: Library

Wage: $20.53 per hour

Hours of Work: Normal hours of work may be up to twenty-four (24) hours per week and shifts will include evenings, weekends, and holidays. Flexibility in scheduling is necessary as there may be the occasional requirement to change shifts or work extra hours as needed.

Start Date: January 2024

Location: on-site

Do you love books and want to work? Why not consider working for the Collingwood Public Library! Working for the Library can be a fun and rewarding experience with opportunities to grow both personally and professionally, gaining valuable skills and work experience.

Reporting to the Public Services Supervisor, Public Services Clerks contribute to the overall effectiveness of the library by providing direct customer service to patrons. The position promptly responds to patrons in a courteous and professional manner through a variety of methods (e.g. in person, by telephone, email, etc.). The position performs a variety of circulation desk routines including checking in/out books and materials, establishing memberships, directing patrons to appropriate departments as required. The position promotes and supports library services, operations (e.g., ILLO) and events. The main duties and responsibilities of the position are in the areas of circulation, Public Services, and general library support.

The preferred candidate possesses the following:

Knowledge, Skills and Experience:

• OSSD or equivalent. Courses in library-related discipline, or willingness to enroll, an asset.
• Certification in Mental Health First Aid, or willingness to obtain, an asset.
• Six (6) months of related experience in customer service or business.
• Familiarity with social service agencies, emergency services and referral procedures. Familiarity with the community and outlying areas an asset.
• Good administrative, communication, interpersonal, organizational, time management, and public relations skills, together with the ability to use tact and discretion and to deal courteously and effectively with the public and fellow staff members.
• Ability to multi-task, cope with interruptions and work under pressure to meet multiple deadlines, exercise discretion and good judgment particularly when handling highly confidential/sensitive information. Possess initiative and integrity.
• Working knowledge of Windows and Microsoft Office applications and office equipment.
• Possess a current Criminal Record & Judicial Matters Check (Level 2) with results satisfactory to the employer, and a valid standard first aid & CPR/AED Level C certification (or willing to obtain).

We welcome you to submit your application for consideration and be part of the Collingwood Public Library Team! To apply to this position, submit your cover letter and resume to jobs@collingwood.ca quoting the Job # listed above. In the event you require an alternate method of submitting your application, please contact the Town of Collingwood Customer Service team by calling 705-445-1030. For more information on this position, please review the attached job description below.

We thank all applicants for their interest, however, only those applicants selected for an interview will be contacted. Applicant Information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used only for candidate selection. As an equal opportunity employer, The Collingwood Public Library abides by all current legislation relating to individuals’ rights to employment under the Human Rights Code and Accessibility Standards.

The Collingwood Public Library is committed to making our interview process fully accessible for people of all abilities. Accommodations will be provided upon request, to support candidates’ participation in all aspects of the recruitment process. If you are selected for an interview, please let us know if you require an accessibility accommodation.