Qa - Clinical Coordinator Report Review - Hybrid

Job Title: QA – Clinical Coordinator (Medical/Legal Report Review)

Please Note: This is a posting for medical-legal report copy-editing. This is not a position for quality control technicians in the manufacturing/food/beverage/pharmaceutical sectors, nor software or any other kind of engineer.

Job Objective: To review assessor reports for quality assurance in accordance with our QA-Report Review Procedure and in alignment with Customer Service Level agreements and Statutory Accident Benefits (SABS) legislation.

Essential Duties and Responsibilities:

· Complete report reviews and edit for all non-medical and grammatical errors in a timely fashion

· Liaise by phone and email with assessors in regards to inconsistencies or omissions within reports

· Verify that all customer questions are thoroughly and clearly answered in reports

· Submit reviewed reports to assessor for approval or further clarification

· Ensure consistency among assessors when multi-disciplinary assessments are needed

· Provide support to both internal and external stakeholders by either phone or email

· Ensure timelines and deadlines are met for reports to be submitted as directed in service level agreements with clients

· Retrieve approval from customer when assessor recommends a diagnostic image in formulating opinion

· Answer customer inquiries in regards to reports

· Communicate updates with team members as required

· Assist with streamlining processes and quality improvements

Education and/or Experience:

· University Degree in healthcare or related field required

· 1-3 years reviewing and editing reports

· Knowledge of SABS (Statutory Accident Benefits Schedule)

· Healthcare Professional designation an asset

· Exceptional skills on MS Word and Excel, and Google Suite

· Excellent ability to organize and coordinate multiple timelines

· Superb communication skills, able to communicate well with medical assessors

· Bilingual (English/French) an asset

Reports To: Manager and Team Lead, Clinical Coordination (Report Review)

Hours: Various shifts, additional hours as needed

Breaks: 1-hour unpaid lunch

HVE Healthcare Assessments is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). HVE Healthcare Assessments is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.

HVE Healthcare Assessments values the diversity of people and communities and is
committed to excellence and inclusion. We welcome all qualified individuals to apply to any opening within the organization.

http://www.hvehealth.com/

Job Types: Full-time, Permanent

Salary: $19.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Overtime pay

Work Location: One location