Qa Test Lead, Full Time - Permanent (Hybrid)

GlobalStep is a leading vendor-partner for outsource services in the video games industry. We're actively hiring Leads at our Montreal office in our Functionality QA department.

Why GlobalStep?

• We have grown by over 300% since the beginning of the pandemic and we're continuing to expand our QA practice in Montreal
• We have a proprietary training program which allows each employee to advance their career
• We appreciate new ideas and innovation from employees at any level in the organization
• We're open to interviewing Senior Testers who will grow into the role internally
• Social initiatives including game nights
• Gym located in the building
• 2 minutes from Rosemont metro

Responsibilities

Client

• Act as the primary QA point of contact once the opportunity is won.
• Participate in chats, calls, or other forms of communication.
• Understand the specific needs of the client.
• Send a start of day email detailing the planned focus for the team.
• Send an end of day report detailing the outcome of the day’s activities.
• Write end of project retrospective reports and support quarterly business reviews.

Project

• Understand the design of the title: scope, features, and roadmap.
• Ensure training resources are available and organized.
• Own the ongoing creation of the test suite as design decisions are shared with you.
• Knowledge of bug database management, workflows, resolutions, and KPIs.
• Expertise with PC, mobile, and console hardware, instillation, tools, and troubleshooting.
• Inform project and resource management of increases and decreases in headcount.
• Communicate hardware and software needs to management and IT.

Team

• Task the team each morning based on the direction provided by the client.
• Ensure adherence to test case execution, bug writing, regression and halo testing standards.
• Coach team members to promote development in their position or career.
• Conduct and/or validate performance evaluations and set objectives.
• Identify and manage non-performance and/or interpersonal conflicts.
• Approve timesheets and manage absences and vacations of team members.

Requirements

• 2+ years of experience in the video games industry.
• Thorough understanding of Games QA processes.
• Excellent communication and interpersonal skills.
• Strong commitment to quality and eye for detail.
• Ability to manage, coach, develop and motivate people.
• Ability to work with a wide range of individuals (nationalities, cultures, experience, skills).
• Ability to get to expected outcomes despite ambiguities and uncertainties.

Job Types: Full-time, Permanent

Salary: $21.00-$21.75 per hour

Benefits:

• Casual dress
• Commuter benefits
• Company events
• Language training provided
• Life insurance
• Work from home

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• On call

Supplemental pay types:

• Overtime pay

Experience:

• QA: 2 years (required)

Language:

• English or French (required)

Work Location: Hybrid remote in Montréal, QC