Rcmp 9-1-1 Police Dispatcher

BC RCMP is seeking highly motivated team players who possess strong communication and problem-solving abilities, and are motivated to make a vital contribution to the communities we serve.

We’re looking for confident and considerate people to join our team of 9-1-1 Police Dispatchers at BC RCMP.

• You have a great attitude and willingness to do what it takes to get the job done and serve your community.
• You have excellent communication skills and a strong ability to multi-task.
• You are well organized and have great attention to detail.
• You have an outstanding work ethic and enjoy working in a large team environment.

If this sounds like you – we’d love to hear from you!

9-1-1 Police Dispatchers are the link between the public and the police. We play a vital role in connecting people seeking the help from BC RCMP during an emergency.

Connecting people in need of help in an emergency to BC RCMP is a vital role of the 9-1-1 Police Dispatcher.

Quite simply, 9-1-1 Police Dispatchers save lives. We are an integral part of the team of first responders.

We have a dedicated and hard-working team and we are looking for people who are seeking meaningful work.

What We Do

9-1-1 Police Dispatchers receive and process emergency and non-emergency calls from the public, Fire Departments, BC Ambulance Service and other first responder agencies, such as Search and Rescue. Their role is to quickly prioritize, and accurately process calls to ensure police and public safety, resulting in safer communities.

A 9-1-1 Police Dispatcher has two primary roles:

• Call Taking: Answering the calls from public.
• Dispatching: Directing police officers to respond to a specific location or event.

Call Takers receive and process all emergency and non-emergency calls for police services from the public. They are trained to accurately instruct the caller as to what they should do in any given situation. They must quickly and accurately obtain all the required information so an appropriate level of response can be provided as effectively as possible.

A Call Taker is responsible for obtaining all relevant information as soon as possible from the caller, such as:

• Where is it happening?
• What is happening?
• When did it occur?
• Who is involved?
• Are there weapons?
• Are drugs and alcohol involved?
• What is the subject's description?
• What direction are they going?
• Is the person on foot or in a car?
• What is the vehicle description?

Dispatchers function like an orchestra conductor responding to calls, coordinating police officers, and finding help when and where it is needed.

Police officers depend on the Dispatcher to ensure they have all the relevant, accurate and timely information to keep themselves and the public safe.

9-1-1 Police Dispatchers have to know and understand the police officer’s role and be able to anticipate the next move — what will the police officers need next and who else needs to be there to support them, such as Police Dogs, Air Service, or Negotiators.

Quick-thinking is a must for potentially life-saving scenarios. It takes an impressive amount of mental clarity, dexterity, and laser-sharp focus to do this job.

Call Taking and Dispatching are done in a unique, highly structured and collaborative work environment which includes:

• Working shifts during the day, evening, night, including weekdays, weekends and public holidays.
• Listening through headsets connected to the police radio and telephone systems for long periods of time.
• Being prepared for every type of call that could result in a critical or major event.

Incentives / perks

**Note: Salary shown about is the October 5, 2023 rates of pay. Additional annual salary increases for 2024 ($64,265 to $86,007) & 2025 ($65,714 to 87,946) have been established.

Perks of working for BC RCMP…

• Wonderful workplace culture
• Career advancement and mobility opportunities
• Competitive compensation package
• Extended health and dental benefits for you and your family
• Great maternity and parental benefits
• Lifetime pension
• Get paid while you train; continuing education

Additional compensation
As a shift worker, you will receive additional compensation for working on weekends and statutory holidays. When you are scheduled to work on a statutory holiday, you will be paid at time and one half rate for all hours worked. You will also receive a shift premium of $2.25 per hour for all hours worked between 4:00 pm and 8:00 am and an additional weekend premium of $2.25 per hour for all hours worked on Saturdays and Sundays.

Upon successful completion of the nine-month 9-1-1 Police Dispatcher Training Program, you will be promoted to a 9-1-1- Police Dispatcher (TCO-02). Your annual salary will increase to $68,287. You will also be eligible for five annual pay increments, increasing your salary up to $83,086 after five years of service.

Benefits
The Public Service group insurance benefit plans provide you with peace of mind today and for years to come. As a 9-1-1 Police Dispatcher Trainee, you will be provided with the following benefits:

Public Service Health Care Plan
After 3 months on the job, you are eligible for extended health care coverage. This plan provides coverage for the cost of prescription drugs and certain medical expenses. Premiums may or may not be applicable depending on the level and daily coverage selected.

Dental Care Plan
After 3 months on the job, you are eligible for dental care coverage. Enrolment is automatic and the premiums are paid by the employer.

Disability Insurance Plan
Mandatory coverage for full-time and part-time employees who are appointed for more than 6 months or who have completed 6 months of continuous employment. The Disability Insurance premiums are 85% employer paid and 15% paid by the employee; your portion is deducted from your salary.

Public Service Pension Plan
After your first day on the job, you are eligible for pension benefit provisions. This plan provides you with a lifetime income after retirement. Pension plan premiums are 50% employer paid; your portion is deducted from your salary.

Career development
Building your career of a lifetime is attainable. There are exciting career pathways available to you as we support your career in the 9-1-1 Police Dispatch Program.

Coaching & Facilitating
Coaching and Training roles are available to qualified 9-1-1 Police Dispatchers. To become a trainer, you will take part in the RCMP National Field Coaching and Facilitator programs and be instrumental in training future 9-1-1 Police Dispatchers.

Leadership
Supervisor, Team Leader, and Manager roles are available to employees with a desire and ability to lead others. The RCMP offers supervisor and manager leadership programs.

Special Event Assignments
Special event assignments are available to 9-1-1 Police Dispatchers such as government leadership summits, international sporting events, and other planned and unprecedented events.

Additional Info

Who We Are

The BC RCMP 9-1-1 Police Dispatch Centre in Courtenay, BC, is a closely connected team of supportive individuals who are passionate about their career and who have a common purpose to help and protect others. We are proud to be part of a caring culture where our co-workers become our second family and our strong teamwork builds a positive work environment.

As the first of the first responders, 9-1-1 Police Dispatchers serve as the critical link between citizens and the emergency help they require. They are the lifeline between people in critical and sometimes dangerous situations and the help they need.

9-1-1 Police Dispatchers often have to talk people through some tense and fear-stricken moments. Dispatchers know they have to remain calm even in the most dire of situations.

Sometimes, an RCMP police officer works alone and often in dangerous situations. Police officers rely on the Dispatcher to ensure they have all the relevant and timely information to keep themselves and the public safe. 9-1-1 Police Dispatchers must know the police officers, know where they are during their shift, and know when back up may be required.

A 9-1-1 Police Dispatcher's lifestyle

This career is truly rewarding and exciting:

• You are part of highly supportive and compassionate team that contributes to public safety.
• You are part of a caring culture where your colleagues become your second family.
• You are part of the RCMP's rich culture and traditions.
• No two calls are the same. Every day and every shift is different. Each caller is unique.
• You will have the opportunity to engage with people from all different walks of life and truly support them through difficult situations.
• A 9-1-1 Police Dispatcher is a shift worker, which means:

Your rotating schedule will allow for you to have more than two days off in a row. Often this is during the week when other people are working.

• Shift work is not a normal weekday schedule which allows you to go shopping or schedule medical appointments on your days off.
• Shift work will also allow you to spend more time with your family during the week.
• Shift work requires you to get up early only a few days a week, not all 5 days of the week.
• Working nights has a different atmosphere. The types of calls are generally of a different nature than during the day.

Job Types: Full-time, Fixed term contract

Salary: $64,265.00-$87,946.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Work Location: In person