Reception / Order Desk

· Receive product orders directly from customers and check for DC & DSD orders.

· Perform follow-up sales calls regarding re-ordering requests.

· Enter customer orders in the system.

· Generate proforma order invoices.

· Work with Supply Chain personnel regarding customer delivery issues.

· Ensure complete customer files and/or paperwork.

· Set-up new stores in the system.

· Generate sales order reports for management.

· Generate store visitation tracking sheets for management.

· Complete deal sheets and input ‘sale’ pricing and adjust pricing back to ‘regular’.

· Respond to general customer inquiries and complaints.

· Resolve customer issues/complaints with the support of management.

· Work with Sales and customers to resolve returns and credit disputes/issues.

· Coordinate with third-party sales/marketing companies as required.

· Respond to requests for order status.

· Investigate any issues with shipping orders, printing orders, inform customers and prioritize delivery.

· Booking shipments of LCL-DSD in system.

· Coordinate reprographics and distribute marketing materials.

· Assist with organizing marketing and product related events, shows and launches.

· Answer incoming calls and provide information to callers or route calls to appropriate person.

· Maintain sign-in/out logbook.

· Receive incoming mail and parcels and distribute/record accordingly.

· Make copies of correspondence or other printed matter.

· Organizing travel by booking accommodations and reservations as needed.

· File correspondence and other records.

· Perform data entry support for other departments as needed.

· Provide input to develop new processes as part of continuous improvement.

· Strict adherence to all Company established procedures and policies, including Food Handling, Health and Safety and Good Manufacturing Practices (GMP).

· Special projects or other duties as required.

**** Pay varies according to the experience.

Job Type: Full-time

Salary: $17.00-$18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person