Receptionist/Office Lead - Wheatley Site

Receptionist/Office Lead - Wheatley Site Full-Time (35 hours/week) Contract with Annual Extension

Position Overview:

The Receptionist/Office Lead position is critical to the effective functioning of the Family Health Team and Nurse Practitioner's Office. This position requires excellent administrative support skills, an ability to work in a fast-paced, changing environment and strong interpersonal skills to work with patients and interdisciplinary health care providers. This position will book appointments, greet patients, do telephone follow-up, and a variety of other clinical tasks to support the Executive Director, Nurse Practitioners and the Team. Candidates must be flexible to work both daytime and evening hours.

ROLES AND RESPONSIBILITIES:

• Performs clerical duties for the FHT/NPs.
• Greets and registers patients to the FHT/NPs offices in a professional friendly manner.
• Assists NPs during patient assessments.
• Answers multi-line telephone system.
• Manages booking/referral processes for the FHT/NPs.
• Builds and maintains FHT/NPs schedules.
• Processes correspondence, drafts replies, filing, faxing and processes other routine tasks.
• Assists with coordinating FHT meetings, including processing of minutes, distribution of meeting agendas and materials.
• Assists in the development and production of internal communications and public relations materials.
• Maintains confidentiality of all data and information.
• Performs other duties as assigned in the interest of efficient operations of the FHT/NPs office.
• Manage medical supply delivery and stock.
• Order and receive supplies.
• Open/sort/route incoming mail.

Organizational:

• Collection of data as required for statistical/reporting purposes.
• Provide timely and informative reports as directed and requested by the Executive Director and/or Physician Lead.
• Participate in team building, program development, and improvement activities.
• Participate in staff meetings, to exchange ideas, receive mutual support and monitor program outcomes as well as present case studies.
• Comply with established personnel policies, procedures, standards and guidelines for operation.

Qualifications and Competencies

• Post-secondary education and/0r relevant education and experience in a related field such as business administration.
• Completion of Medical Secretary Course (medical terminology, pharmacology) is an asset.
• Proficiency in computer applications: Windows, Microsoft Office programs, Emai and Internet Research.
• Demonstrated planning, organization, problem solving, research and analysis, written and oral communication, and conflict resolution skills.
• Proven participatory work style; ability to work independently and with a team (e.g. ability to work effectively with all members of the health care team.
• Ability to learn and work with electronic scheduling/booking system.

Thamesview Family Health Team is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.

As a condition of employment, you are required to submit proof of COVID-19 vaccination.

Applicants are asked to email resume and cover letter by March 29, 2024, noting the position title int he subject line, to Denise Waddick, Executive Director, at Thamesview Family Health Team.

Job Type: Full-time

Salary: $45,000.00-$52,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 2024-03-29