Regional Managing Director - East

Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.

When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.

Learn more at canadiannorth.com

Regional Managing Director - East Ref. # C12775

Position(s) Available: 2 (Full Time)

Closes: 2023/05/09

Location: Iqaluit

Other Details: Reporting to Vice President, Airport & Cargo Services. Rotational position 2-weeks on, 2-weeks off

Level: Non-Bargaining

Benefits:

Benefits vary by position. All Canadian North employees are eligible for:

• Health, Dental, and Wellness benefits
• Free/reduced rate flight & cargo privileges
• Retirement plan
• Referral program

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Responsible for delivering exceptional passenger and cargo customer experience;
• Foster a results oriented workplace culture where inclusion, dignity, respect and service are paramount;
• Responsible for identifying areas for process improvements at the base between Customer Service, Cargo & Ramp, Facilities, Flight Operations and Maintenance departments and work with local leadership to implement solutions;
• Manage Customer and Partner relationships and ensure compliance in accordance with all local agreements - maintaining meetings with equivalent managers;
• Provide leadership and responsible for the daily coordination of all local base activities with operational departments to ensure quality service and on time performance;
• Responsible for oversight of all aspects of station performance for communities in the assigned region (Eastern/Western Arctic)
• Responsible for implementing processes and procedures for effective customer and aircraft handling and performance during regular and irregular operations;
• Establish regular operations meeting to improve communications and planning;
• Develop and implement action plans for high level of on-time performance and support recovery planning/action;
• Participate in community investment initiatives;
• Chair local occupational health and safety committee and establish proactive actions and campaigns to reduce workplace injuries/accidents;
• Active member of the Emergency Response team;
• Conduct audits or inspections, as required;
• Responsible for implementing processes and providing pro-active plans to ensure compliance to Canadian North, Airport and Transport Canada standards;
• Identify opportunities within the base and communities that will enhance service and improve operations;
• Forecast, monitor and review key performance indicators;
• Bring together the different areas of the business to work collectively in support of an efficient and effective operation;
• Other duties as assigned

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• Post Secondary Education (2 years);
• Five (5) years of previous experience;
• Superior operating knowledge of airport operations and procedures, including security measures
• Previous airport operations leadership experience required
• Experience in a high-volume airport operation with a significant level of internal and external dependencies and relationships is preferred
• Proficient in Microsoft Office
• Ability to work with cross-functional teams
• Ability to develop and foster relationships
• Track record of developing and leading effective teams
• Ability to manage multiple priorities and deadlines
• Proven track record leading a team to meet operational and performance targets
• Budgeting experience required
• Experience managing in a unionized workforce
• Excellent interpersonal and communication skills (written and spoken)
• Excellent leadership skills with the ability to coach, mentor, and motivate
• Possesses a solid understanding of the business and customer environment
• Experience with developing and implementing procedures
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Apply in writing with a cover letter and résumé to:

Canadian North Human Resources Department
Email: recruit@canadiannorth.com
Fax: 613-254-6280

Internal and External candidates will be interviewed simultaneously. Only successful candidates will be contacted for interviews. Canadian North is committed to employment equity.

This advisory was posted on April 25, 2023.

Equal Opportunity Employment

Canadian North is an equal opportunity employer. Members of designated groups (Inuit, First Nations, Métis, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.

About Us

Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group. We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada. Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.

Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life. We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.

One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.

Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within Canada’s North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources. Our values are safety, integrity, teamwork, innovation, service excellence, community, and respect.