Registrar/Administrative Assistant

Registrar/Administrative Assistant responsibilities

• Provide administrative support to the sales team, including managing calendars, scheduling appointments, and organizing meetings.
• Call overflow leads and book appointments for Program Advisor.
• Assist at monthly campus open houses.
• Assist in managing customer accounts, including handling customer requests, updating account information, and resolving customer complaints or concerns
• Tracking and entering every student in the KPI spreadsheet, and ensuring its integrity.
• Uploading every student record with approved third-party data storage facility.
• Manage KPI (Key Performance Indicator) reporting process. Ensuring college is compliant with all MTCU reporting requirements
• Responsible for registering every student into accounting software.
• Creating Mid-Terms and Final Transcripts for all students at both campuses
• Work closely with the Director to ensure that the college is compliant with all MTCU related reporting guidelines.
• Responsible to create and maintain all student files to MTCU guidelines
• Following up with Program Advisors and ensuring that all required information is provided by guidelines. Escalating any issues with program advisors to Director.
• Responsible for maintaining Working at Heights, First-Aid, and WHMIS Safety Schedules:
• Registering every participant in the class;
• Organizing all safety related paperwork;
• Scheduling instructors;
• Sending Safety paperwork to appropriate agencies – i.e. Working at Heights to the Ministry of Labor; First-Aid to Red Cross website for certificate verification
• Field Student inquiries
• Assist instructors with class set-up for first day of classes
• Preparation of all student graduation packages
• Co-ordinate graduation days including coordinating lunch and ordering food, ensuring enough supplies, grad gifts etc.
• Creating and maintaining payment plans and contract updates
• Preparation of RESP letters, letters of enrollment and second career letters.

Registrar/Administrative Assistant required skills

• Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
• Strong organizational and multitasking abilities to handle multiple priorities and deadlines.
• Attention to detail to ensure accurate data entry, record-keeping, and order processing.
• Proficiency in using CRM software and other sales-related tools preferably Hubspot for tracking and managing customer information.
• Proficient in Quickbooks online
• Solid knowledge of sales processes and procedures, including order management and customer service.
• Ability to work collaboratively with cross-functional teams and build strong working relationships.
• Problem-solving and decision-making skills to address customer concerns and resolve issues promptly.
• Strong computer skills, including proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with sales analytics tools.
• Excellent time management skills to prioritize tasks and meet deadlines.
• Strong customer service orientation with a positive and professional demeanor.

Required qualifications

• High school diploma or equivalent; bachelor’s degree in business or a related field is preferred.
• Proven experience in a sales support or administrative role, preferably within a sales or customer service environment.
• Ability to work independently with minimal supervision as well as collaboratively within a team.
• Strong work ethic and willingness to go above and beyond to support the sales team and achieve sales targets.
• Availability to work flexible hours, including occasional evenings or weekends as required.
• Knowledge of the post secondary training sector in which the company operates is beneficial.
• Exceptional organizational and time management skills.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Ability to adapt to changing priorities and handle high-pressure situations with professionalism.

Applications

To Apply for this position please follow these steps:

1.Send an email to mike@skilledtradescollege.caand CC michelle@skilledtradescollege.ca

2.Attach your Resume and Cover letter

3.In the text of your email, please write 3 reasons why this position is the right fit for you.

4.In the Subject Line of the email, please name your favorite movie.

Job Type: Full-time

Salary: $50,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: In person