Registration Specialist

The opportunity

At the Real Estate Council of Albert (RECA), we’re dedicated to providing an exceptional customer experience in all our interactions. We’re looking for team members who share our values and have a desire to continue to protect, inform and elevate Alberta’s real estate, property management, condominium management, and mortgage brokerage industries. If you share our passion and purpose, this might be the career opportunity for you.

The Registration Specialist is the primary contact for all eligibility and licensing matters at RECA. This includes reviewing, administering, and processing all eligibility applications, registration service requests, brokerage licensing applications and related supporting documentation. The varied responsibilities require someone to quickly learn the broad scope of the role while being able to apply our Service Excellence Principles and Organizational Values. The role is dynamic and ever-evolving and requires an incumbent who thrives in situations requiring quick pivots.

This permanent, full-time employment opportunity offers competitive compensation with a comprehensive benefits package, 3 weeks’ vacation, a health care spending account, wellness spending account, employer matching RRSP plan, and a hybrid work environment of 2 days a week in the office.

Role & responsibilities

• act as a trusted point of contact to respond to enquiries and requests for service by phone, email and in-person
• advise applicants and licensees with respect to licensing, registration, brokerage applications, amendments and ceasing operations, with an emphasis on providing an exceptional service experience in each case
• refer requests and potential concerns beyond the scope of the role to the appropriate department
• input accurate information from licensees and brokerages into customer relationship management software
• provide consistent feedback to the Manager on registration service process improvements
• process eligibility applications (including labour mobility) and related supporting documents
• review, analyze and process all brokerage-related applications and supporting documents, including brokerage license applications and brokerage amendments
• ensure proper retention of documents according to RECA’s Record Retention Policy
• perform other tasks as assigned by the Registration Services Manager or the Registrar

Skills & qualifications

• minimum of a high school diploma
• post-secondary education in a related field of study or post-secondary education relevant to the industry sectors regulated by RECA is preferred
• 2-3 years’ experience in a professional or occupational regulatory agency in a licensing role is preferred
• experience or knowledge of industries RECA regulates is an asset
• excellent written and verbal communication and interpersonal skills with a demonstrated customer focus required
• previous administrative experience, preferably in a regulatory environment or industry in which we regulate, is a requirement
• demonstrate integrity, accountability, and professionalism in all interactions
• high attention to detail, stress tolerance and the ability to work effectively and prioritize work in a fast-paced, high volume environment
• 2 years’ experience working with secure data in a customer relationship management (CRM) system
• proficient in Office 365 and can work in a technology-oriented environment
• exercise discretion and maintain confidentiality of sensitive information and issues
• willingness to learn new software, processes, and tasks
• demonstrate a willingness and resiliency to change
• ability to work independently and collaboratively within a cohesive team
• strong problem-solving skills, tact, and discretion when facing adverse situations, multiple priorities, and competing interests
• remains calm under pressure and can deescalate calls with professionalism and tact
• approaches each customer interaction with empathy and respect

How to apply

If you think this is the job for you, please submit a cover letter and resume to Human Resources at hr@reca.ca by April 12, 2024. Please include “Registration Specialist” in the subject line of your email. We thank all applicants for their interest. We will only contact those individuals we are considering for interviews. We may consider your application for other job openings at RECA.

About us

As the governing body for Alberta’s residential real estate, commercial real estate, property management, condominium management, and mortgage brokerage licensees, the Real Estate Council of Alberta (RECA) is committed to the public interest by promoting the integrity of the industry and protecting consumers.

RECA’s mandate is to protect consumers, to provide services to facilitate the business of licensees, and to protect against, investigate, detect, and suppress fraud as it relates to the business of licensees. As the governing body, we are guided by our commitment to integrity, professionalism, mutual respect, transparency, collaboration, and communication. Please visit reca.ca for more information.

Job Type: Full-time

Salary: $52,445.00-$58,615.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• RRSP match
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (required)

Experience:

• Administrative experience: 1 year (preferred)

Work Location: Hybrid remote in Calgary, AB T3C 0M9

Application deadline: 2024-04-12