AddressWith people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT, what you do matters.
A Career at NTT Means:
Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT BPO Offer? We're glad you asked!
All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities
Position Overview:
The Claims Analyst is responsible to competently and efficiently adjudicate health and/or dental claims using a specific claims processing system developed by the client. Additional accountabilities include maintaining departmental and client expectations as outlined in the service level agreement, adhere to all corporate/regional policies and procedures, maintain turnaround time and quality of processing, and abide by assigned work schedule.
Position: Claims Analyst - Back Office
Position Status: Permanent Full Time
Hours of Work: Monday - Friday 8:00am - 4:00 pm EST
Rate of Pay: $19.00/Hour
Department: Insurance Division
Responsibilities:
Analyze historical data and assess relevant group policy and/or provincial guidelines to adjudicate claims related to Dental, Para-Medical, Hospital, and Drug benefit types
Determine applicable insurance benefit payout for each claim as required
Demonstrate good judgement and confidence with respect to adjudication decisions
Ensure daily production meets the set standards of 100%, above required data entry/adjudication targets as outlined.
Ensure daily accuracy rates meet company standards as per the departmental contract
Work as a team player to ensure daily targets are achieved
Maintain accurate and complete record keeping and reporting as required
Support the Trainer in areas of Floor Support, and assistance with employee enquiries as required
Adhere to all corporate and client confidentiality agreements and policies
Work in a co-operative, courteous and supportive manner at all times.
Requirements:
Will be required to obtain Protected B/PERC Clearance to qualify for the role.
Minimum data entry speed of 8,000 keystrokes per hour, minimum Accuracy Rate of 99%.Ability to analyze data and make informed decisions
Ability to recognize errors and undertake corrective processes
Dependable and dedicated with strong work ethics
Detail-oriented, multi-tasker
Act as a SWAT team member by attending client conference calls as needed
Ability to support and relay relevant information to coworkers
Ability to perform under stressful conditions such as directional changes, tight deadlines, and limited resources
Work patiently and effectively with team deadlines, structures, and peers
Diversity. Equity. Inclusion.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT what you do matters. Because here YOU can.
NBIND
