Address
Form of work
SalaryWho We Are
The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.
This opportunity is with our Good Shepherd - Housing Department
How You Will Make an Impact
- Respond to in person enquiries from tenants and other contacts to appropriate staff members
- Answer and direct phone calls to the appropriate person.
- Open and distribute the incoming mail, manage the out-going mail, maintain and reconcile petty cash.
- Manage all bookings of the community room, provide support with faxes and photocopying as required.
- Receive housing applications and maintain waiting list and update as required.
- Coordinate, schedule and keep records of staff meetings.
- Coordinate and manage after hour answering system requirements.
- Maintain filing for the office including tenant files, maintenance files and building files
- Preparation of relevant Tribunal Housing forms to the Landlord & Tenant Board (LTB) as requested by dept. managers or Director of Tenant and Housing Services.
- Prepare notices of entry as per the Residential Tenancies Act
- Prepare monthly arrears reports and follow up with tenants as required.
- Prepare correspondence to tenants as required, assist with the annual income verification process as required.
- Backup up on reception desk as required.
- All other administrative duties as required
What You'll Bring to Our Team
- Some post secondary education and/or a combination of education and experience.
- Some experience in a similar capacity.
- Demonstrated commitment to the mission and values of Responsibility, Availability, Adaptability, Hospitality, Quality and Dignity.
- Outgoing and adaptable in working in a fast paced and changing environment; able to multi-task.
- Creativity and flexibility in achieving desired outcomes.
- Hospitable in dealings with clients and other key stakeholders.
- Available and responsive to the needs of others.
- Respectful and compassionate demeanor.
- Excellent verbal and written communication, computer, interpersonal, and organizational skills.
- Strong computer skills; experience with Word, PowerPoint, Excel, Outlook, Teams.
- CPR/First Aid certification and WHMIS training an asset.
- Detail-oriented; well-organized and ability to manage varying tasks.
- Verbal and written skills in another language an asset.
- Fluency in a language in addition to English is an asset
What We Offer
- Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
- Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
- Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM(EAP)
- POSITIVE and ENCOURAGING atmosphere
- Make a difference and provide HOPE Extended Health Benefits
Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.
Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.
Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.
