Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Repossession Coordinator, you will provide world-class service to customers, clients, partners, and vendors. You will participate in the intake, set up, management, redemption, and disposal of repossessed assets.

You will engage in communications with customers, Internal and external partners via proprietary secured technology, telephone, email, and letter correspondence. You will help to facilitate repossessions, redemptions, and remarketing as required according to company and legislative guidelines. You will also provide administrative and reporting support to team members and management.

You are organized, detailed, process oriented, and articulate.

HERE'S HOW YOU'LL CONTRIBUTE:

1. Be a highly engaged team member that provides best in class service to internal and external stakeholders. Partners include fellow employees, customers, and vendors.

2. Ability to coordinate a myriad of vendors to complete the end to end repossession process in a tactful and efficient manner.

3. Be an expert on Canadian geography, repossession laws, and best practices for PPSA enforcement.

4. Ability to determine accurate wholesale and retail values on securities in order to maximize national returns. Use and document tools like CBB, Nada, Blue books, market guides, etc.

5. Prepare detailed support documents.

6. Perform duties in relation to intake, set up, repossession, transport, remarketing, and skip processes according to company policies and legislative guidelines.

7. Close and invoice accounts accurately.

8. Provide information and guidance to customers in order to facilitate bringing accounts current in a courteous and respectful manner.

9. Must be detail oriented and be able to understand and prepare complex documentation and update different host systems. Maintain detailed records.

10. Manage vendor performance and ensure that tasks are completed, and expectations met.

11. PPSA searches, discharges, and registrations

12. Legal documents and demands

13. Complaint tracking and resolution

14. Third party vendor assignment and tracking. Partners include: Bailiffs, Tracers, Transporters, Auctions, dealers, lawyers, and agencies.

15. Update and prepare various reports, manipulate data, and provide meaningful insight. Track and analyze performance data

16. Ability to document processes and train other employees

HERE'S WHAT YOU'LL BRING:

Education & Experience:

• University or college degree preferred
• Two (2) to five (5) years of repossession, remarketing, and collections experience or combination of education and industry related experience
• Be well versed in the automotive finance lifecycle and have an understanding and interest in the automotive and powersports industry and vehicle values
• Be knowledgeable about non-standard items like: recreational vehicles, ATV's, trailers, Boats, Motors, Motorcycles, and other equipment like tractors and plows.
• Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada. Understanding of automotive sales regulations.
• Understanding of the Canadian insolvency laws and legal recovery process
• Quebec Collections and repossession experience an asset
• Proficiency with inventory management software, client maintenance software, collections software and Microsoft Office - Advanced user experience with Excel, Word, and Outlook
• Superb oral and written communication skills in English a must. Bilingual French/English is an asset.

Skills

• Operational excellence - always looking for and suggesting process improvements
• Confidence in problem solving, negotiating and decision making
• Excellent telephone and interpersonal skills - experience working in a call centre environment is an asset
• Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.
• Strong negotiator
• Flexibility in work day
• Attention to detail and the ability to maintain a high degree of accuracy in a fast paced environment
• Skip trace experience an asset

HERE'S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.