Reservation Agent

We are seeking an enthusiastic Reservation Agent who is organized and eager to learn. This is the perfect role for someone looking for some part-time hours during the winter with the option to work increased hours during the spring and summer.

The Wilson’s Group of Companies is a locally owned and operated ground transportation and tour company serving Victoria, Vancouver Island and Vancouver. In operation since 1962, we are a trusted provider known for our exceptional service, transporting groups large and small from one destination to another – safely and on time.

The Reservation Agent position is located at Capital City Station and is responsible for keeping booking requests and general information requests up to date, while responding to customers and wholesale clients in a timely manner via phone, email, webchat, and in-person.

What we are looking for:

• 1 year plus customer service experience required.
• Previous administrative experience an asset.
• Intermediate skill with Microsoft Office.
• Interpersonal, verbal, and written communications skills.
• Ability to bend and lift up to 50 lbs.

Job Type: Part-time

Salary: $17.00-$19.00 per hour

Expected hours: 10 – 30 per week

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Weekends as needed

Supplemental pay types:

• Tips

Experience:

• Customer service: 1 year (preferred)

Work Location: In person