Reservation Specialist

About Freewheeling Adventures:

We orchestrate enthusiastic people, fascinating destinations, quality equipment, nutritious cuisine, and luxurious rest, to create extraordinary active holidays for small groups and individuals. We promote active travel to enrich experience and maintain good health. On top of it all, we seek spontaneity, serendipity, and fun.

Position Overview:

The Reservations Specialist is pivotal in managing relationships with innkeepers and ensuring smooth reservation processes for our clients. This role focuses on the operational and customer service aspects, specifically in managing accommodations and ensuring detailed communication with clients post-sale. The Reservations Specialist will work closely with our team to maintain excellent relationships with service providers and handle all aspects of reservation processing.

Key Responsibilities:

• Manage and cultivate relationships with innkeepers in specific destinations to ensure Freewheeling Adventures' clients have access to preferred accommodations.
• Negotiate and manage room blocks, handle quick bookings, and process any necessary changes (additions/removals) efficiently.
• Oversee post-sale communication with clients, ensuring they receive detailed emails.
• Process payments, manage invoices, and ensure all reservation details are accurately recorded and communicated.
• Work closely with the sales and marketing team to ensure a seamless transition from sale to the fulfillment of the travel experience.

Requirements:

• Exceptional communication skills, with an emphasis on building and maintaining positive relationships with service providers and clients.
• High level of detail orientation and organizational skills.
• A friendly and professional demeanor, capable of handling multiple tasks efficiently.
• Interest in and knowledge of the travel and tourism industry, especially in active travel.
• Ability to work effectively both independently and as part of a team.

Performance Expectations:

• Success in this role will be measured by the efficiency of the reservation process, satisfaction levels of innkeepers and clients, and the accuracy of communication and documentation.

Benefits and Compensation:

• Flexible working hours (20-40 hours/week), with the position being primarily in-office.
• Salary range: starting at $21-25/hour, with long-term incentives for growth based on performance.
• Access to outdoor goods at wholesale rates or staff special pricing.
• Relaxed schedule with possible travel opportunities, depending on personal interest.

Challenges and Opportunities:

• This role offers the opportunity to deepen operational expertise within the travel industry and to contribute significantly to the smooth execution of world-class travel experiences.

Location:

• The position is based near Hubbards, NS. Applicants are required to have a car or live nearby due to the work location.

How to Apply:

Apply at https://www.freewheeling.ca/employment-office/

Job Types: Full-time, Part-time

Salary: $21.00-$25.00 per hour

Expected hours: 15 – 45 per week

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site parking
• Profit sharing
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• The Lodge, NS B0J 1T0: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Where are you currently located?

Language:

• English (required)

Work Location: In person