Reservations Agent & Vacation Planner

Reservations and Vacation Specialist

Fulfilling our guest travel bucket lists and building dream Canadian Rocky Mountain Vacations are just the beginning of your new position with SunDog Transportation and Tours. We are Canadian Rocky Mountain travel experts and a one-stop shop for those who would love to explore our home base here in Jasper, Alberta.

SunDog Transportation and Tours has been sharing our transportation and touring expertise with international, regional, and local guests for over 25 years. Our staff live, work, and roam the rocky mountains and as a new reservationist and vacation specialist you will share your knowledge and expertise to create the ideal vacation experience for our guests.

The Role

The role of reservationist and vacation specialist will involve communicating with our guests, suppliers, tour directors, and SunDog’s operations team on a daily basis. Creating and managing guest reservations with exceptional customer service, attention to detail and informed guidance will be part of your responsibilities in this position. A strong understanding of communications and reservations systems will be required as this position will be fast paced and the ability to communicate over the phone, in person, and over email will be necessary.

You will experience the services and tours SunDog has to offer throughout our training program. We take pride in building and continuing relationships with our guests whether that be on our daily connectors, seasonal tours, or private chartered services. If you enjoy working in the tourism industry and sharing your knowledge of the Rocky Mountains, SunDog Transportation and Tours wants you to join our team!

Interested applicants please apply online with a cover letter and resume.

Key Responsibilities

• Assisting guests and agents with travel arrangements
• Email management & communication
• Assisting in platform updates
• Booking and editing reservations
• Providing information and insight for guest on the phone or in person

Qualifications: Education and Experience

• High School diploma or equivalent
• Excellent written and verbal communication
• Time Management and multitasking skills
• Proficient in Google workspace, MS Office
• Proficiency in multiple languages an asset
• Driver License an asset
• Local knowledge of The Canadian Rockies an asset

Benefits

• Competitive wage ( Starting at $19.00/Hour)
• 4 days on, 3 days off schedule
• Group Health Benefits available post probationary period
• Accommodation available

Job Types: Full-time, Part-time

Salary: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Extended health care
• Relocation assistance
• Store discount
• Vision care

Schedule:

• 10 hour shift

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2024-04-08