Reservations Coordinator - Seasonal

Position:Reservations Coordinator

Seasonal, part to full time.

Description: We are looking for a reliable customer-oriented Reservations Coordinator. Your main responsibilities will be to assist with reservations, administrative tasks & retail while ensuring your guests receive excellent customer service. You would also attend to our facilities and assist in the day-to-day operations of the resort.

Accountabilities:

• Report to the Reservations Supervisor, ensuring accurate reservation practices and policies are upheld
• Demonstrate effective organization and communication with guests and Salish team

Daily duties include but are not limited to:

• Coordinating reservations using reservations software, ensuring the smooth check-in and departures of guests.
• Responding to email, phone and in-person inquiries in a timely and professional manner.
• Taking payments and selling merchandise.
• Performing daily cash reconciliations.
• Processing of accounts payable invoices.
• Undertake general administrative duties: filing, office supplies ordering.
• Stocking and ordering merchandise for the gift shop.
• Assisting with quarterly inventory counts.
• Assisting the Park Manager with social media & promotions.

Job Requirements

Experience:

• Completion of Grade 12 or equivalent with at least two years’ experience working in hospitality, administrative and/or retail environment.
• Excellent organizational and time management skills with the ability to organize workload based on deadlines, priority and/or urgency.
• Demonstrated customer service skills.
• Must be organized, able to multi-task and have strong attention to detail.
• Knowledge of MS Word and Excel is essential, experience with QuickBooks or other accounting software and reservation software is highly desirable.
• Cash handling skills.
• Emergency First Aid & CPR, is an asset.

Behavioral Competencies:

• Team Player – Being able to co-operate respectfully and efficiently with-in a diverse team environment.
• Initiative – The ability to assess a situation or problem and initiate an appropriate response independently.
• Customer service – Provide excellent customer service, going above & beyond and anticipating guests needs.
• Innovation – Specifies an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
• Accountability – Taking responsibility for your actions.

Role Requirements:

• Available for 2-5 days a week, depending on preference and needs of the business.
• Available for regularly scheduled shifts from 8:45am-5:15pm, at least one weekend day.
• The ability to stand for extended periods of time and work in various weather conditions.
• The ability to lift to 50 pounds.
• The ability to bend.

Job Type: Part-time

Salary: $20.00-$25.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Store discount

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Expected start date: 2024-04-08