reservations supervisor - travel agency

Work setting

• Travel agency

Responsibilities

Tasks

• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Hire and train staff in job duties, safety procedures and company policies
• Resolve work-related problems and prepare and submit progress and other reports

Supervision

• 3-4 people

Credentials

Certificates, licences, memberships, and courses 

• Reservation Sales Agent Certification

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Organized
• Team player