Resident Services Manager (Rca/Hca Qualified)

Join Our Team

Are you a Resident Care Aide who is passionate about making a difference in the lives of people and having fun? If this sounds like you, then Berwick Retirement has an exciting opportunity for you to support our people and culture.

We are looking for a leader to serve as Resident Services Manager (RCA/HCA Manager) at our dynamic and innovative Berwick by the Sea. We are seeking an RCA who is a strong leader, reliable, authentic, and excited to make a difference in the lives of people. As part of a dynamic team environment, your unique sense of humour, optimism, and ability to work well with seniors, will lead to a flourishing career with a company that supports your personal and professional growth.

Since 1989 Berwick Retirement Communities has been committed to offering the highest quality in retirement living. We have eight residences across British Columbia: Victoria (2), Nanaimo, Comox, Kamloops, Campbell River, Qualicum Beach, and Parksville. We are proud to be an award winning group that is Vancouver Island Owned & Managed. Submit a resume and see the Berwick difference!

We Offer:

• A culture that is forward thinking, collaborative, supportive and fun.
• Hospitality driven care, with time to interact and connect with residents.
• Clinical and Operational support from our Head Office.
• The opportunity and support to make a difference in your daily work.
• Full-time position, Monday to Friday, 8:00am to 4:00pm (37.5 hours weekly).
• Full and comprehensive benefits package including RRSP match.
• Yearly salary ranging between $59,000 - $61,000.
• Comprehensive Dental, Vision, Extended Medical benefits.
• Employee Assistance Program.
• Discounted Meal Program and Complimentary Onsite Gym Use.
• Vacation starting at 3 weeks.
• Development and Education Opportunities.

Position Summary:

The Resident Services Manager is responsible for administering residents’ Personal Services Plans, including but not limited to, bathing, medication reminders, ADL’s and laundry services.

As Resident Services Manager, you are an enthusiastic, well-rounded individual with exceptional interpersonal and administrative skills. The Resident Services Manager will also serve as an ambassador to residents, and have some marketing assistance responsibilities. The Resident Services Manager is part of the Management team and resumes a rotational responsibility of a Manager on call. The Resident Services Manager is responsible for hiring, training ,scheduling and evaluating all members of the Enhanced Living team.

Knowledge Skills and Abilities:

• Completion of RCA certificate with diploma (preference may be given to applicants with LPN certification).
• Medication Administration Certificate
• Registration with the BC Care Aide & Community Health Worker Registry
• WHMIS, First Aid, & CPR
• Experience in the field of geriatrics & resident care
• Knowledge of bath procedures and ADL needs for seniors
• Knowledge of methods of transfer and capable of supporting residents with varying degrees of mobility
• Physically able to lift, bend and perform repetitive movements
• Demonstrates an awareness of accident and incident prevention and adheres to safe work practices
• Proficient with computer software (MS Office Suite)
• Relationship building & team oriented
• Strong communication skills including, listening, understanding & responding
• Commitment to customer relationships and hospitality by being caring and courteous to residents, families, visitors and co-workers
• Tact, diplomacy, sound judgment & confidentiality
• Patience, reliability and empathy skill
• Problem solving and conflict resolution skills

The successful candidate will provide service in a manner that respects the resident’s dignity and self-esteem by supporting choice, independence and autonomy. Encourages and adheres to a holistic philosophy of wellness, recognizing that each resident is capable of making decisions about his/her life.

Note: A criminal record check is required pursuant to the Criminal Records Review Act for working with vulnerable adults. Current TB test also required, as well as proof of Covid-19 vaccination(s).

What our staff are saying about working with Berwick Retirement Communities:

I love working at Berwick. Each day presents different opportunities to challenge ourselves. I get to work closely with staff and residents to ensure that the programs we offer are the highest quality and most up to date. We have such a great team that supports each one other and inspires me to do my best.

- Jacqueline, Active Living Manager, Berwick on the Park since 2017

It has been my pleasure to work at Berwick these past years as a Resident Care Aide. I have enjoyed sharing many touching moments with residents and staff; they are all like family to me.

- Heather, Enhanced Living Services, Berwick House since 2008.

Working at Berwick has been a very meaningful and rewarding experience. Being able to connect with the residents and the staff in many different aspects makes each day special. The teams all work well together and compliment one another to make your day feel very successful.

-Melissa, Operations Support Manager Berwick on the Lake since 2021.

I love working with the Marquise and Berwick team. Together we are a family who demonstrates pride, dedication, loyalty within our team. It is so easy to come to work when you absolutely love your job. It is a pleasure to watch my team grow with our residents as it brings them so much joy to listen to their stories; residents become our family as well.

-Marlo, Director of Hospitality at Berwick Comox Valley since 2015.

Job Type: Full-time

Salary: $59,000.00-$61,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Application question(s):

• Have you had both Covid-19 Vaccinations?

Licence/Certification:

• RCA/HCA (required)

Work Location: In person