Resort Staff

Location: Terrace Suites, Callander, ON

Company Description:

Join our dynamic team at Terrace Suites, where hospitality meets excellence. Our resort is located on 84 acres of pristine wilderness, overlooking Callander Bay on Lake Nippissing. As a part of the Terrace team, you will get to enjoy the amazing scenic views and the peacefulness of being in nature but still only 20 minutes drive from North Bay or 10 minutes drive from the town of Callander. Despite the sometimes hectic experience of working in hotels & tourism, working at Terrace provides a low-stress work environment, perfect for University or College students looking for part-time work to complement their studies.

We are seeking a dedicated and customer-focused individuals to join our team as a part-time Resort Staff. This is a duel position, you will play a crucial role in ensuring exceptional service for our guests by providing administration and reservation services, as well as house keeping.

**Job Overview:**

As Resort Staff, you will be responsible for managing all aspects of resort reservations, assisting guests with inquiries, cleaning and resetting guest rooms, wash/dry,/fold of laundry, restocking, and general upkeep . You will serve as the first point of contact for guests, providing them with excellent customer service and assisting them with their accommodation needs.

**Key Responsibilities:**

- Handle incoming reservation inquiries via phone, email, and in-person with professionalism and efficiency.

- Process resort reservations accurately and promptly using the resort's reservation system.

- Provide information to guests regarding room availability, rates, and resort amenities.

- Assist guests with special requests, preferences, and accommodations to ensure their satisfaction.

- Coordinate with other Resort Staff to fulfill guest requests and resolve any issues or concerns.

- Maintain accurate records of reservations, cancellations, and guest interactions.

- Upsell resort services and amenities to guests when appropriate.

- Handle guest check-ins and check-outs efficiently, ensuring a smooth and pleasant experience.

- Address guest complaints and concerns promptly and escalate issues to management when necessary.

- Maintain a clean and organized reservation desk area.

-Clean guest rooms/apartments/cottage, including resetting.

-Restocking accommodations.

-Laundry: wash, dry, and fold.

-Cleaning and maintenance of buildings.

**Required Skills and Qualifications:**

- Excellent English verbal and written communication skills. Bilingualism in French is considered an asset.

- Strong customer service orientation with a friendly and professional demeanor.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Ability to active problem solve issues as they arise and escalate to appropriate management as needed.

- Attention to detail and accuracy in data entry and reservation processing.

- Proficiency in using computerized reservation systems and basic office software.

- Ability to work independently as well as part of a team.

- Flexibility to work evenings, weekends, and holidays as required.

-Valid driver's license and access to a reliable vehicle (will be required to drive to multiple locations to perform work).

- Previous experience in a hotel/resort is preferred.

- High school diploma or equivalent; additional education or certification in hospitality management is a plus.

- Ability to bend, lift, and carry weight up to 25kg.

**How to Apply:**

If you are passionate about providing exceptional service and enjoy working in a dynamic hospitality environment, we want to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and interest in the Resort Reservation Desk Agent position via email to admin@terracesuites.ca.

Join us at Terrace Suites and be a part of delivering unforgettable experiences to our guests every day. We look forward to welcoming you to our team!

Job Types: Full-time, Part-time

Salary: From $18.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• Flexible schedule
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends only

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person