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Form of workWe are looking for a socially confident retail associate to assist our customers with purchasing decisions, process transactions, and maintain a clean and visually appealing salesfloor. The retail associate's responsibilities include assisting customers with questions, complaints, and returns, processing payments, and arranging merchandise on shelves and in displays.
Responsibilities:
- Maintains customer relationship by responding to inquiries; documenting actions.
- Prepares for customer inquiries by studying products, services, and Customer Service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers’ accounts.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes Customer Service and organization mission by completing related
- results as needed.
Qualifications:
- Listening
- Excellent Customer Service
- Meeting sales goals
- Selling to customer needs
- Product knowledge
- People skills
- Energy level
- Dependability
- General math skills
- Verbal communication
- Job knowledge
