Retail Helpline Analyst - Student

Home Hardware is hiring Retail Helpline Analyst (IT Technical Support) summer students for our Infrastructure and Security team. Reporting to the Manager, Retail Helpline, you will be responsible for providing outstanding service, training, and support to Home Hardware stores and assisting them in the effective use of Home Hardware supported products, including Inventory Management/Point of Sale systems, Home Info, handheld devices, and electronic communications.
If you have excellent customer service, phone and email support skills, we would love to hear from you!
This position is on-site and is located in our Elmira office. Please be advised this is a term position (May - August 2024).
What you’ll do:

• Assist our Home Dealers (Store Owners) with the initial installation of Home Hardware supported software and hardware products and provide support for ongoing updates to our products.
• Research and document store suggestions for enhancements in Infrastructure and Security applications software products.
• Assist Home stores in maintaining computer hardware and operating systems supporting our products.
• Other duties as assigned.

What we’re looking for:

• Enrolled in a post-secondary program.
• Knowledge of Home Hardware systems, and familiarity with Windows, SUSE Linux operating systems would be considered an asset.
• Accounting and technical knowledge would be considered an asset.
• Strong attention to detail with the ability to prioritize and react to changing situations.
• Retail and customer service experience, with the ability to work independently and as part of a team.
• Excellent communication and coaching skills, as well as a desire to learn.
• Ability to work in a fast-paced office environment and able to prioritize work.
• Willingness and ability to work flexible hours and overtime when required.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.
We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

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