Retail Sales Associate

Roles and Responsibilities

The duties and responsibilities of the Sales Associate include, but are not limited to, the following:

• Provide excellent customer service to all guests of the Cowbell General Store;
• Welcoming guests to the Cowbell General Store by actively seeking them out and asking open-ended questions in order to determine their needs;
• Demonstrate knowledge of all products and the Cowbell brand by describing benefits and features of products;
• Maintain stock levels and visual presentation of merchandise;
• Process purchases, returns, and exchanges;
• Opening and Closing of the Cowbell General Store: managing cash flow, additional payment methods and inventory count;
• Stock beer fridge and put away orders; and
• Other duties as assigned

Qualifications and Requirements

• Smart Serve Certification or ability to acquire Smart Serve Certification before commencing employment;
• Previous experience working in a customer service environment;
• Ability to build rapport with guests by creating an informative and pleasant guest experience;
• Ability to work a flexible schedule including evenings and weekends;
• Strong organizational and time management skills;
• Excellent oral and written communication skills ;
• Demonstrated experience working with computers and/or tablets;
• Demonstrated experience handling cash; and
• Experience working with a POS system (preferred)

Working Conditions

• Some Heavy lifting is required;
• Bending and kneeling;
• Standing for extended periods of time and walking;
• Use of store ladder to retrieve stock;
• Potential to work outside of normal business hours;
• Potential to work on a computer for long periods of time.

We thank all applicants for their interest in this position however only those selected for an interview will be contacted. Cowbell Brewing Co. is an equal employment opportunity employer committed to diversity and inclusion. Cowbell Brewing Co. is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will work with applicants requesting accommodations at any stage of the hiring process.