Retail Sales Associate

Responsibilities:
- Provide exceptional customer service to all customers
- Assist customers in finding the right products and accessories and making purchasing decisions.
- Maintain a clean and organized sales floor
- Stay up-to-date on product knowledge and new releases within the smartphone industry
- Process customer transactions accurately and efficiently and maintaining accurate customer records.
- Handle customer inquiries, complaints, and returns in a professional manner
- Providing repair quotes and updates
- Scheduling appointments and repair turnaround times
- Selling pre-owned devices based on customer needs and budget
- Upselling and cross-selling of accessories
- Inventory management; receiving orders, pricing the products and putting them on display.
- Maintain proper security of cash and merchandise
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Engage with clients in a friendly and professional manner

Requirements:
- Previous experience in Retail Sales or customer service preferred
- Strong communication and interpersonal skills
- Knowledge of technology products and sales techniques
- Excellent phone etiquette for handling customer inquiries
- Ability to work in a fast-paced environment and multitask effectively
- Strong time management skills to prioritize tasks and meet deadlines
- Proficiency in the use of various computer software programs, such as email, MS Office (Excel, Word, PowerPoint) and Google Drive (Sheets, Docs, Slides)
- Ability to multitask and prioritize tasks efficiently
- Ability to work independently and in a team-based environment.

As a Retail Sales Associate, you will have the opportunity to work with cutting-edge technology products while providing exceptional customer service. Join our team today and be part of a dynamic retail environment where you can grow your career in sales!

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

Job Types: Part-time, Full-time

Salary: $16.55-$18.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• On-site parking
• Store discount

Day range:

• Monday to Friday
• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• Day shift
• Morning shift

Work setting:

• Specialty store

Ability to commute/relocate:

• Thunder Bay, ON P7B 3Z1: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person