Retail Store Manager - Rogers Store

Entrepreneurial spirit. Fun. Results. Teamwork.

Prime Communications Canada is the largest Rogers dealer in Canada, with over 50 Rogers and Fido retail locations and B2B services across the country. We are proud to represent Rogers, Canada’s largest provider of wireless communications services and one of Canada’s leading providers of cable television, high-speed internet, information technology, and telephone services to consumers and businesses. As the world of wireless technology continues to evolve, Prime continues to pursue opportunities to expand and grow our retail and business footprint to deliver a great solution focused experience for our customers every day.

Currently we are recruiting for experienced retail/sales management leaders with dynamic personalities to join our Team!

Opportunity: Store Manager, Orillia Rogers Store

What does we offer?

• Entrepreneurial spirit, Results Driven, Teamwork and Fun
• Full time hours
• Competitive compensation base + commission + bonus with uncapped earning potential
• Health, Dental and Vision Benefits package, including Employee Assistance Programs (EAP)
• Career growth opportunities
• Rogers/FIDO product and services discounts
• Contests and incentive rewards

Key Responsibilities Include:

Operations and Store Management

• Supervise all staff in the store and coordinate work to ensure productive operations at all hours
• Responsible for the consistent application of Prime Communications Canada Inc. and Rogers policies and procedures, and staff education on the same
• Ensure that all health, safety and security regulations are adhered to and required standards are met
• Make bank deposits daily, and hold staff accountable for cash box deficits
• Balance sales, print and record receipts as well as track revenue daily
• Develop and lead a high-performance store team through effective coaching, mentoring and positive modeling
• Actively recruit, select and train new team members as required

Sales & Customer Services

• Use innovative selling strategies to promote Rogers products and services to new and existing customers.
• Effectively utilize all sales tools and promotion and actively participate in incentives and programs.
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines
• Make prospecting an integral part of regular routine
• Troubleshoots customer care issues and provides solutions by working with key internal contacts.
• Escalate issues that cannot be resolved, whether customer service, operational or personnel related to the appropriate department within the company or Rogers.
• Assist District Manager in planning, coordinating, and executing on-site marketing events in local community

Training, Procedures & Policies

• Commit to a cycle of continual learning about products, services and selling skills and techniques. The RSM will be required to attend training events throughout the year and will be expected to maintain a specific level of knowledge utilizing Rogers online training modules and in-class courses
• Understand and comply with the policies and procedures laid out by the Company.
• Keep up-to-date with all applicable company and Rogers’ policies and procedures.
• Execute strict inventory control and assists with inventory counts, as required

Successful Candidates Will Possess:

• Be experienced in driving top line sales & services in a commissioned environment
• Be an energetic leader with a dynamic personality exuding a ‘make it happen’ attitude
• Have exceptional communication skills and coaching abilities with strong performance management skills
• Be Tech savvy with high interest in learning and growing within a fast-paced communication retail environment
• Possess excellent organizational, administration, and time management skills

We appreciate all applicants however only qualified candidates will be contacted.

Accommodations will be made to applicants requesting accommodation during the recruitment process.

#retailprime1

Job Types: Full-time, Permanent

Salary: $17.65 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Work Location: In person

Expected start date: 2024-04-01