AddressDescription
Managing the customer service functions, including cash, cashiers and merchandising.
DUTIES & RESPONSIBILITIES: Ensures cashier/merchandising staff comply with all store policies and operating procedures Trains cashiers/merchandisers in job functions Provides on-going guidance and instruction
CUSTOMER SERVICE
Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge) Answers inquiries regarding location of product, etc. Resolves customer issues according to established guidelines (refunds, exchanges, etc.) Ensures shelves are clean and organized with proper rotation Ensures product displays are set up and taken down as directed by the AFSM/FSM
GENERAL
Ensures standards of housekeeping and store image are maintained Complies with all Health and Safety requirements Monitors inventory level and informs AFSM/FSM Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. May be asked to perform clerical and banking duties Complies with all store policies and procedures. Runs the end of day for the POS system Responsible for opening and closing the store as per key holder duties (as required)
QUALIFICATIONS
Planning, Judgement and Decision Making Independent thinking as it relates to organizing store Problem solving is essential to ensure customer satisfaction Plan work to maximize efficiency and minimize costs Stock appropriate inventory levels
WORKING CONDITIONS
Ability to work flexible shifts which may include weekdays and weekends
