Retail Supervisor, Maligne Lake

What will be your daily pursuit?:

The Maligne Lake and Canyon gift shops are renowned in the Rockies for their eclectic offerings of quality goods and clothing. This is a sales-oriented leadership position with a focus on team member support and coaching, proactive guest interaction, hospitality and product knowledge. In this “hands on” leadership support role, you will oversee the daily sales operation of either the Maligne Lake or Maligne Canyon Wilderness Kitchen gift shops.

Compensation:What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

• Train, support and coach retail team members in the proactive sales of our retail merchandise
• Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our hospitality, retail operations, safety and employee engagement standards and practices
• Ensure stores are adequately stocked for the day and merchandise displays are maintained and organized throughout the operating day
• Providing leadership and accountability to team members as to meeting expectations of their role
• Assist with scheduling and managing daily staffing resources to expected business volumes
• Work closely with the merchandise inventory team as to product count accuracy and safeguards
• Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, change orders and cash outs
• Keeping the sales floor and storage areas clean and organized
• Directly support retail agents in any service recovery issues that may arise reporting larger issues to management

What skills and experience do you need for this job?:

• Some previous leadership and cash handling experience required
• Experience working in retail and use of point-of-sale systems
• A passion for coaching and developing employees with a proven track record of “safety 1st practices
• A strong hospitality-focused approach with a natural ability to proactively listen to and understand guest needs
• Mature, energetic, dependable and self-motivated team player with a high attention to detail
• Ability to take initiative and follow through on tasks needing attention
• Adaptable to a changing work environment and different tasks
• Enthusiastic and outgoing personality, ability to use this to engage with guests and team members
• A self-starter who is comfortable working in a fast-paced, high-pressure environment
• Competent administrative skills with proficiency in Microsoft Office applications
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all season weather (snow, rain, wind, hail)
• Must meet the organization grooming and appearance standards
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around national parks.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.