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Job Description
What is the opportunity?
The Wire Transfer Risk Specialist position is responsible for performing daily oversight activities for complex processes to validate department and systems processes are executing as designed and escalate issues as appropriate. In addition, position provides analysis, processing, and customer service support for manual, complex and/or highly specialized Operation’s processes. Position will review, verify, and record data into technology systems supporting department processes ensuring adherence to all regulatory and firm policy requirements.
In addition, position will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants. Incumbent provides thought leadership and implementation support for department process changes, system enhancements, and new initiatives. Position will address escalated questions independently seeking assistance from Manager as appropriate following established department procedures. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.
What will you do?
- Execute daily department oversight activities for complex processes to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements.
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers, or industry participants. Address escalated questions independently; seeking assistance from Manager or Senior Manager as appropriate following established department procedures.
- Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
- Train and act as a resource for less experienced Operation’s team members.
- Provide accurate analysis and processing support for manual, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes.
- Perform other duties and responsibilities as assigned.
What do you need to succeed?
Must-have
- 4-year degree from an accredited university (or equivalent). Or High school diploma (or equivalent) and 4+ years of job-related experience.
- Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality.
- Ability to communicate effectively both verbally and in writing.
- Excellent customer service and telephone skills.
- Ability to work well under pressure in a deadline-oriented environment.
- Ability to independently manage daily fluctuations in workload and prioritize to meet department needs.
- Some banking, brokerage operations, or related experience
Nice-to-have
- 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
- 1+ year prior securities, banking, technology industry and/or job specific related industry
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
Job Skills
Business Process Design, Critical Thinking, Operational Risks, Risk Control, Standard Operating Procedure (SOP), TeamworkAdditional Job Details
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Inclusion and Equal Opportunity Employment
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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